Tim Hortons — Restaurant in Oakville

Yesterday, I visited this place where a guy was shouting at a lady because she took the wrong order. The customer mentioned to her, "You're sleepy, and you're making mistakes. Don't try to put the blame on me for ordering wrong." Initially, I felt really bad for the lady, Bushra. Later, Bushra behaved the same way with me. When I placed my order with another girl, she mistakenly added a jalapeño pastry that I didn't want. She took my order for a cheese croissant, which she later realized they didn't have. She was the only person handling the front and taking orders. I waited for my order for 10-15 minutes, which I don't mind. When it came to the refund, the lady who took my order asked Bushra to refund my money. Despite not taking my order, Bushra, in a rude tone in Hindi, said, "You should think before you order" (in Hindi - "Order krne se pehle sochlia kro kya chahiye"). During the refund process, she was again rude, urging me to tap the slow debit machine and saying, "Do it.” She really needs to learn some...

Today I went to buy coffee, and one of the staff members was extremely rude. After I placed my order, I asked if I could have a blue coffee cup. She said she didn’t understand me, so I repeated my request. Then she told me to speak to her manager. I thought she really couldn’t understand what I meant.

When I came to pick up my coffee, I received the blue paper cup I had asked for. I said, “This is what I was asking for,” but she again said she didn’t understand me and told me to speak with the manager. The manager happened to be right there, but instead of helping, she quickly said goodbye to me in a very rushed and stiff manner. Her attitude was very impolite and impatient.

I would like to file a complaint about this employee. She appeared to be a white woman,...

This is not my first time having bad experience at this location the girl there name AMANJOT is such a nice girl service but there was a women with the hijab on she was so rude and give me attitude when she made my bagel wrong I asked for a plain bagel toasted with lettuce tomato and egg I also mentioned to her that I didn’t want cheese but she still put cheese in my bagel when opened my bagel saw there’s cheese in it I went back and spoke to her saying that I didn’t want cheeses and here is the important part “ she didn’t bother making a new bagel she just removed the cheese from the old bagel even the egg in my bagel wasn’t good it was so bad such as the coffee it’s my second time having it and it always gives a taste of...