125 Breakfast Club — Restaurant in Ontario

Abhorrent customer service. Started out well… Server arrives with waffles- a huge black hair is intertwined throughout the whip cream. (Things happen- didn’t get bent out of shape but mentioned it immediately). I was met with the response of “Oh.” And takes it and walks off. Initially my husband and I were going to share plates. We asked about the sauces etc ensuring there were none because I cannot eat them. Server confirmed not on the meal but others there were.

My waffles got taken back and I figured we would just share the sandwich to start. Which ended up being smothered in sauce as well as the side of potatoes. Sour cream i believe. After 10 minutes no one has come to check on us. Still no waffles and despite me making eye contact and giving a little wave… nothing.

I walked up and double checked the menu to ensure I wasn’t the one who maybe misinterpreted the menu. Nope. It lists no sauces of any kind on that order. I politely mentioned to the young man that I’d like to make a suggestion about perhaps including those items in the menu as not everyone can eat them or cares for them. I was met with defensiveness and told “there were errors made when the new menus were made”. “No worries, it happens but perhaps just verbalizing that to the customer in the future especially when they have explicitly asked about it.” - I was calm and polite and his response..Blank expression… nothing.

20 minutes have now passed, a 3rd face bringing my waffles, hears me finishing my discussion with the young man. Cold sarcastic tone- “What did you want?”. Increasingly frustrated explained, I really just wanted what I ordered but no one seems to really care about that?” She sets my waffles down and walks away and says nothing.

No one offered an apology, comp a coffee even? Nothing. I was calm and polite explaining my complaints and they responded with attitude and defensiveness. I should have read all of the other one star reviews recently stacking up for 125… seems to be a common theme. Waffles were okay… that’s about all I can say.

Additionally should mention- A Non service dog (no vest, rolling around, and being hand fed bacon) in the restaurant barking continuously every 60 seconds. I love dogs but this is not the place. Actually against bi-law staff didn’t even flinched while customers just stared at each other in disbelief.

Business is listed as having “outside seating”. 1 sad little bistro table with 2 plastic wobbly lawn chairs leaning on a hill.

Restaurant Walls and bathroom walls and door were absolutely disgusting and probably have never been cleaned. I can’t see this place lasting...

Abysmally run business. I came here with my girlfriend who has previously eaten here a couple years ago and enjoyed her experience.

Today we walked in and waited about 10 mins before the server even acknowledged us. This establishment is small and it's very noticable to see two grown adults waiting at the front of the ~500 sq ft space -- especially after passing us by about 5 times. One the waitresses finally came over to us and she told us it would be 5 mins until we could sit. The table she went to eventually seat us at had two individuals who looked frustrated because they had indicated that they were waiting to pay with their wallet on the table the entire duration we had been in the restaurant.

Once being sat we almost immediately knew what we were ordering as the menu is small and not one to ponder for long. We were being very clear that we were ready to order, having put our menus to the side and consistently looking over the the counter -- where the 3 workers were mulling around and futzing on their phones. Finally the second server started to assist when new patrons had come in, and the other tables that had finally been able to pay had left and their tables sat uncleared for 5-10 mins.

At this point we had decided no food was worth being ignored for, and there was still no sign we were going to be taken care of 15 mins after sitting down.

All the while, we were being swarmed by flies making this experience absolutely horrifying. We had a much more pleasant experience at the new spot next door, Mr Seto -- fantastic service and food. You won't regret going there over 125...

Service is terrible, waited 10 minutes before anyone even spoke to us. The one short haired blonde was out in La La land, could have being way more efficient with how she was working.

After 10 minute we were told that it won’t be to much longer, then after another 10 minutes we go to get seated and the blonde server says “oh our high chair is broken” after standing there for 20 minutes. She proceeds to sit the people next in line while we had to wait for another table.

The table we were waiting for, the people were clearly waiting for the bill but the server was just working in the slowest possible way, they were probably finished for about 15 minute before she brought them their bill. The place has 7 tables and 2 servers so it’s not like they were running of their feet.

We voiced our frustration to the other server stating that it would have been nice to know that they didn’t have a high chair and that it would roughly be a half hour wait considering we had a 2 year old with us. The blonde server walks up with an attitude and says “it’s not like I can make them go any faster” which is not even remotely close to what we were complaining about, it was just about how the service was. We decided to leave when she acted like that and go to mariposa bakery, they never disappoint. (Great food and customer service)

With the service we received from the blonde with the attitude, which is either a manger or the owner, we won’t...