KFC — Restaurant in Ontario

The worst customer service experience I have ever experienced from a KFC location in my life...I had very unpleasant experience with an older lady (racist) who praise herself for her rude behaviour and calls herself the manager & her cheerleader - a guy with eye glasses in the kitchen who was very very confused and lost.

I ordered a twister zinger sandwich, and everywhere that I go, when I place this order... its assumed a wrap, if not they always ask me and confirm.

Anyway they gave me a burger sandwich instead of a wrap, so I brought this to her attention and mentioned that it would be okay but that I just wanted a wrap really.

Instead agreeing to the disagree, that either one of us could have misunderstood one other, she starts arguing with me in front of others. At this point I asked her what the store's franchise number was, so that I could report them, she kept repeating the stores phone number very very fast and when I asked her to slow down....she and the cheerleader from the kitchen both were asking me to leave the store.....and some folks were laughing along with these rude and racist staff, they were enjoying the condescending and rude behaviour they were putting up just for a wrong order...

Never visit this store...specially if you are from a visible minority, I have never felt this unwelcome, this lady is a RACIST, its remarkable that so many reviews encountered same behaviour and yet she can stay working at KFC and KFC corporate is fine with keeping a racist in their workforce & franchise, promoting and branding these behaviours.

Reported them to the KFC corporate complaints line......will also report them to the BBB,...

If I could leave 0 stars......I would leave a -5. Took awhile to get my order. Piece of chicken were small and extremely greasy (not drained enough)......a chicken thigh had no more meat on it then a wing. Service was slow......no one else in there when I ordered.

Have had problems in past but thought why not give it another try. They have definately not improved.

Addition: Tried again twice over this summer. Food has not improved. Neither has the service. Once, 4 big crunches ordered. Got 2 of them and 2, what I assume was their beyond chicken, other sandwiches. Wasn't worth driving back for. Another time, food was ordered. Was told a few minute wait as they had to throw more in. In this situation, the entire order should have been fresh....not use what ya have...wait 20 minutes for more to cook and have 1 fresh in the bag. We were told it would be a few minutes, not 20, and we had somewhere to be. To top it off, waited 5 minutes at counter before anyone came to the front to serve. I said hello twice, no response. Told server I had waited at least 5 minutes and...

their sign advertises "FUEL UP WITH OUR BOGO BOX MEALS" (see photo), but if you go in the store you're rather rudely informed "that's ONLY thru the App". then you can dl the app, create account, only to find out that the app only work with SPECIFIC (tracking) browsers that you'll have to dl and register to get KFC app to work. so we started over from scratch on wife's phone; dl App & Browser and submit order. after all that, their system requires credit card validation against a phone in toronto. so i have to call a co-worker to answer my phone to get code. THEN, after 47 minutes of processing, re-processing, delays & waiting, i get two 3 piece tenders meals that had 'tenders' that were actually more the size of NUGGETS (see photo). AND, there are NUMEROUS, VERY LARGE (18" - 24" across & 8" - 10" deep) POT HOLES in their parking lot that could VERY EASILY damage your vehicle that have been...