McDonald's — Restaurant in Ontario

Last night April 18th at 10 20 pm I stopped to get a quick snack on the way home from work for me and my son. I pulled up to the order screen where i waited for 3 minutes for someone to come on the mic. The staff that came on was laughing and asked me to wait multiple times while laughing. Then i pull around to the window pay, pull to the next window where another staff opens the window hands me a drink and says nothing, closes the window. I wait at the window for 5 minutes, by this point there is a huge line of cars behind me and 4 uber drivers waiting in the door. When i got there not one person. So i am asked to pull ahead , i do. Then 2 cars behind me do the same 10 min later 3 uber drivers, and 11 cars including the 2 behind me drive off with there orders, so I ask the staff on her way back inside if she knew how much longer my food would be, fies and a mcchicken. She answered with we are in the middle of a pandemic you will get it when it gets to you, in a rude tone of voice, so I say back to her, yes but 11 other cars that came 5 min after me have left with their order I have been waiting a total of 15 min at this point she shrugged her shoulders and walked inside. Another 10 minutes go by and another staff finally comes out with my food, I was like 45 min for fries and a sandwich is a little ridiculous, she answered with ya whatever, rude again. I let it go and drove home gave my son his fries opened the mc chicken and it had pickles on it, not just one mixed in with the lettuce accidentally but 6 of them put there deliberately by the staff because why? Because is asked how much longer my food would be. I am absolutely disgusted with the staff that worked this shift and never again will I go back to this...

First, I just want to thank every Mcdonald's Employees working during this tough time !

I am sharing my experience with this specific location.

I went for the drive thru today and noticed that McDonald's is doing this safey measure: More than two cups will be given in a tray and single cup will be given with the napkin wrapped around it.

When i went today, i was informed the they are out of trays. Understandable considering how many people are using drive thrus nowadays. Management should have ordered the trays more in advanced.

This is my regular McDonald's that I go to. Two things happened.

Everytime I went after Covid 19, not a single time I was given a single coffee cup with the napkin wrapped around it as McDonald's claimed that they would do When I go, I ask for the extra cup to share with someone. I ALWAYS get a hard time with this older lady with the glasses with white hair. She explains that it's double cup with an attitude ( umm ya it's obvious) EVERYTIME and I HAVE TO explain to her WHY I want the extra cup. So I thought I was being an inconvinence so I asked when I made my order. AND she explained again that it's double cup. Of course I explained to her that I am sharing. It seemed like me asking for an extra cup IN ADVANCE didn't help, so I ask when I go to the window. She gave me a look and a sigh then gave it to me. I am not sure if it's such a hassle for her to give me an EXTRA CUP or it's because my race. JUST FYI I was always extra polite for asking for the extra cup since it is a such a hassle. I NEVER had this issue with any other employees in this location.

Unhappy employee will create a toxic work environment. If I were the franchise ownder, I would...

Disappointing Experience at McDonald's

My recent visit to McDonald's was nothing short of a nightmare. The food I consumed not only left me with an upset stomach but also led to a bout of diarrhea, a discomfort I later discovered was shared by many others who had dined there. This concerning trend of gastrointestinal distress points to serious issues in food quality and handling practices at this establishment.

Upon observing the kitchen, I was appalled by the lack of cleanliness and hygiene standards. It was evident that the workspace was poorly maintained, with unclean surfaces and equipment. What's more concerning is the apparent disregard for basic food safety practices, as I witnessed high school employees neglecting to wash their hands properly or at all while handling food. Some employees were seen entering the kitchen directly from outside without washing their hands, posing a significant health risk to customers.

Adding to the unpleasant atmosphere, the presence of homeless individuals loitering in the restaurant was a regular occurrence. The washrooms were in a deplorable state, barely maintained and lacking cleanliness. This lack of sanitation only added to the overall negative experience.

In light of these serious health and hygiene concerns, I strongly advise against dining at this McDonald's location. The blatant disregard for food safety and cleanliness standards is alarming and poses a significant risk to the health and well-being of customers. McDonald's must address these issues immediately to ensure the safety and satisfaction of...