QDOBA Mexican Eats — Restaurant in Ontario

Update: QDOBA made it right and have had no issues until today. The woman decided she was too lazy to walk to the fridge to get some diced onions!! Keep in mind that there was only 2 others at a table in the restaurant. I love the food but the customer service is garbage.

Let me start by saying I eat at Qdoba 2-3 times per month and always order nachos, chips on the side. I am a creature of habit and have been eating there consistently for years. I’m talking back before the pickled onions when chopped ten onion were a thing. I’m a huge fan of onion on my nachos and idk who decided pickled onion was a better option but here we are.

When the pickled onions were introduced I was soaking to the manager and they said we usually always have diced onion in fridge, ask and if we have it we’d be happy to grab it… and this was true at the Dundas and Wellington location for years…

Today as usual I order and when I asked for onions the short healthy looking guy with the beard told the employee “you can do it this time but it’s not something we do! Onion is an ingredient NOT a topping” from across the restaurant with other customers there. How much effort does it take to grab some onions? Why is it that everyone is ok with it but this guy? Does Qdoba no longer care about doing what they can to make the customer smile? It was literally the same topping sans vinegar, no prepping needed, just a few extra steps!!! Thank you to all the rest of the amazing staff that have always taken that extra step to and the onions… bearded dude….. do better😒

Update: received a response within24 hours from corporate who genuinely seemed to care and displayed the same kind of service I have previously received from the Brand, they confirmed that the request was reasonable and the experience I received was not a reflection of their values. I have since returned and had a...

Qdoba Mexican Eats in London, Ontario, is a delightful gem for Mexican food enthusiasts! From the moment you step inside, the enticing aroma of spices fills the air, immediately setting the stage for a fantastic culinary journey. The menu boasts an extensive array of mouthwatering options, from burritos and bowls to tacos, all customizable with a wide range of fresh and flavorful ingredients. Each dish bursts with authenticity and quality, showcasing the care and passion put into the preparation.

The staff at Qdoba is incredibly friendly and accommodating, making you feel welcome and valued as a customer. They are more than happy to guide you through the menu, helping you create the perfect meal to suit your tastes. The service is prompt and efficient, ensuring a pleasant dining experience from start to finish.

The vibrant and lively ambiance of the restaurant adds to the overall charm. Whether you're enjoying a quick lunch with friends or having a leisurely dinner with family, the atmosphere is inviting and relaxed.

For anyone craving delicious Mexican cuisine in London, Ontario, Qdoba Mexican Eats is an absolute must-visit. With its delectable dishes, friendly staff, and lively atmosphere, this restaurant is truly a hidden gem that leaves a lasting impression. Highly...

Was in the parking lot and decided what I wanted through the qdoba app. It came to 32 dollars. Decided to go order inside instead to avoid the wait. Ordered the exact same food and was charged 7 dollars more than the app price for the exact same meal. I ordered a cheese crusted steak fajita quesadilla and it was not cheese crusted more like cheese soggy. The 2 end pieces were stable enough to eat and were good but the 2 large middle cut pieces were wet and soggy and disgusting. I ordered a chips and 3 queso dip. The dip was great but the chips tasted stale. And I ordered the churro bites and they were super dry and hard. I'm not talking delicious and crispy I mean hard like stale. I spit out the first bite and threw the whole bag away. All in all I paid 39 dollars for this. Was not worth it. None of the staff seemed to understand what they were doing. Not sure why they advertise a cheese crusted if they can't make a proper cheese crust. When I asked about the price difference from the qdoba website I was told "that's just how it is". If my food had been actually fresh and made proper it would've been worth the money but I feel like I was scammed. Please train your staff better and stop serving soggy...