Tim Hortons — Restaurant in Ontario

Getting VERY TIRED, Of MISSING OUT On WINNING, "N E THING!"-@ THiS Point,..When i Spend a Small Fortune, EACH Month-in Total,As My Husband & Myself, Each Go Here,(Timmies 😊☕🍩🍪🍵🥤:) EVERYDAY!!,..(Or Sometimes EVERY Other Day!).,But STILL Ending-Up, Paying ALOT!!(Having NO-Choice, as WE HAVE 2B in London, For a While,.. For PERSONAL HOSPITAL REASONS, Therefore HAVING to STAY in a MOTEL, DOES NOT HELP!👎😞😏😬😟😕.. Unfortunately:( ALSO,.. Even NOW,..As Roll-up the Rim, HAS FINISHED,...i HAVE TRIED SOOO HARD, To KEEP Trying to REMEMBER MYThese,.. NEW "REWARD(S!)"-CARD!..BUT!-,.. Now iT'S Getting 2B VERY FRUSTRATING,.. Cause For 1 of MANY TIMES!,-When i Get Served,-Spend My PRECIOUS Money,-AFTER I've PAYED,..Alls i HEAR, is the NEXT PERSON, PAYING For THEIR Stuff,..& ACTUALLY BEING ASKED!!- For THEIR "REWARDS CARD!"-..OMG!...WWWHHHAAATTTT!! - U GOTTA B KIDDIN ME!...NOT!🤪😵😖😡🤒🤧😱..& NEVER YET!.. Have I, Been ASKED,- ONCE!!.. NOT VERY COURTEOUS, On THEIR 'CUSTOMER SERVICE!'..They RARELY Get My Order CORRECT!- & With NO COMPENSATION,.. When AM The 1,Who HAS To KEEP BRINGING, STUFF BACK, B'Cause iT'S ALL WRONG! -& HAS 2B DONE AGAIN!☹️🙄😬😫..@ THIS POINT UR COMPLETELY,..PUT-OFF!-*LOST MY APPETITE!!..So in a Nutshell,..Am Gonna Start Looking For ANOTHER PLACE,..That DOESN'T TAKE MY 'REGULAR-CUSTOM',- For GRANTED!!....& Some of THEiR STAFF,.. REALLY NEED a REALITY CHECK, On RESPECT, & How 2B POLITE To PEOPLE!..& DON'T SWEAT The SMALL Stuff,... LIKE a CUSTOMER TAKING SOME SUGAR, or ASKING For SOME STUFF On the SIDE!-ESPECIALLY WHEN!..-They HAVE SPENT ALOT, ALREADY!!....iT WOULD B AWESOME,..iF,(?!)- THiS Timmies, COULD 'REDEEM',- iTSelf.. For What i Feel, R a BUNCH Of LOSSES,..As For a START,.. Timmies Says/Said(@ the Time, of ROLL UP the RiM, to WIN),1 OUT OF 6,..WINS! - SOMETHING!!..B---💩💩💩🤬😞...Out of COUNTLESS CUPS(XL'S!),-Of COFFEE,TEA & FRENCH-VANILLA'S,..i HONESTLY WON, 1-DOUGHNUT, & 2 COFFEE'S!!..~Hows That For RIDICULOUS-NESS!!... GREAT CUSTOMER APPRECIATION!..Eh!?!!....1 UN-HAPPY/UN-SATISFIED PATRON:( Good-Luck,...

THE WORST HUMAN EXPERIENCE FOR 2 CONSECUTIVE DAYS

You’ll reach the counter and they’ll make sure that you must wait at least 10 minutes before one of the employees takes one for the team and finally arrives at the counter. I went there around 2PM which was the slack period I’d say as there was no line in the cafe. Anyway, they take your order and it keeps getting worse from there. Had to wait for more than 15 mins(after giving order) just for two bagels. Girl who took my order at the counter came to me twice and asked if I’m there waiting for an order. Had to remind her not once but twice what my order is but still she wouldn’t prepare. So here I am, the only customer inside the cafe( not sure about DT) looking at 5-6 employees chit chatting in a circle as they were 5-10 minutes from finishing their shift and was probably thinking that staff from the next shift will prepare my order whenever they’ll arrive. After about 15 plus some minutes a girl came from the back and finally made my order. I’m guessing she’s the manager there.

Next day I go again and same sequence repeats. I could clearly see that how they were trying to avoid themselves from taking my order( maybe the one who takes the order is also responsible for preparing it Idk). They take my order and I was hoping that they don’t make me wait for the food and luckily they did not but again I just got plain bagels with no butter on it. I didn’t care much about this cos it was prepared by the same girl who prepared my order a day before. I let that slide cos atleast she works and not run away from her duties.

They should create a system, if once they took the order from the customer they should not ask the customer his order again before preparing. I’ll anyhow have to visit this cafe again as it’s close to my place and I don’t drive. Hope I’ll see...

I trained customer service staff for years. The most important thing is courtesy and "listening" to what the customer is asking for. Repeating it back to the customer to avoid errors. I fully understand Tim's is a busy place.

I went through the drive through at 10am today. I orderd large coffee with 3 milk. A sausage breakfast sandwich with NO egg, NO mayonnaise or sauce of any kind. I explained I have health issues and cannot eat any sauce. Just put the sausage in the wrap that's it. I drive away get to the parking lot at Walmart. Go to eat my sandwich it was loaded with mayonnaise, bacon, tomatoes and sausage. I couldn't even try to wipe out the mayonnaise there was so much there. I drove all the way back. I went in and I said, I'm sorry to me a pain but I just came through the drive through 10 minutes ago. I asked for no mayonnaise or sauce of any kind. Just a piece of sausage in a wrap. The 2 young girls stood at the counter asking what I wanted. I said again, I went through your drive through about 10 minutes ago. I asked for no mayonnaise no egg just the plain sausage in a wrap. This sandwich is loaded with mayonnaise. The man standing beside me at the counter said he would take the sandwich. I handed it to him and said "here it's on me" its already paid for. The girl behind the counter said what was it you wanted? I told her a plain piece of sausage in a wrap nothing else no mayo, no bacon. Tomatoes. By this time I got so frustrated I finally said never mind and I walked out. I know Tims is busy and we all make mistakes. But I had to repeat myself 3 times. I drove over to the Malibu restaurant and got a proper breakfast. I won't go back to that location...