Tim Hortons — Restaurant in Ontario

I am actually pretty annoyed with this location.

I placed an order via the app and this location was the store to service me. I called the store multiple times after placing the order to ask for additional sauce (for the sandwich) and cream (for the icecap). There was no answer.

The food arrived and there was barely any sauce on the sandwich, so it was very dry. I had also ordered a chocolate hazelnut croissant and a donut. The croissant was also pretty dry and the donut was missing.

I called the store the following morning and the manager was very kind and quick to offer a replacement.

I went to pick up the replacement, the person at drive-thru knew exactly who I was, so I appreciate the communication between employees. But unfortunately for me, when I got home and ready to eat my sandwich, instead of extra ranch sauce, there was extra honey mustard... (I specifically mentioned at the window to please make sure to put extra ranch this time). I didn't eat it.

Customer service is fairly good. I would just suggest paying a little more attention to...

Please let's run this location as per TIM HORTONS Standards. We ordered over $15 and surprisingly missing half the drinks and they sent me ICED CAPP without a legit STRAW. I am calling the store as a guest who didn't get her entire order and the supervisor has arrogance and attitude.

Melissa you need to know how to do your job professionally, and she tells me they have been out of straws since the evening. Like for real, this is something your ASSISTANT MANAGER AND RESTAURANT MANAGER would have figured out and done the orders correctly and if not let's not serve drinks requiring straws!! The problem is you have no patience to hear completely follow the correct guest recovery and apology is far beyond your list. You are there for a reason which I believe you need to still develop. DO NOT HANG UP ON YOUR GUEST AFTER YOUR UNPROFESSIONAL ARROGANT RESPONSE.

Truly your store could benefit from coaching these conversations atleast if these people are managing your...

I was there between 7:30 and 9 in the morning and there was a man who was unacceptably rude to me when taking my order ( he mocked me. When i asked if he was mocking me, he laughed and said no. I was extremely offended),yelling at both myself and the staff. chasing a female employee around, yelling at staff telling them their useless and so on. And when I asked to see a manager he turned to me and said he was the manager and what was I gonna do about it, this is unacceptable. I have no idea how this level of disrespect can be tolerated at any location let alone encouraged by the owner and company by letting this man abuse his authority, to the point a fight almost erupted because of how poorly that employee was being treated by a member of senior staff. This is unacceptable and I surely hope that this manager faces repercussions for the action he ...