Caesars Windsor - A Caesars Rewards Destination — Hotel in Ontario

Sure, the casino is great, and yes, on the whole, I love Caesar's Windsor; BUT, the more I stay at the hotel there, the more I learn the following: sure, the sign on the front says Caesar's, which is a Las Vegas-renowned company, BUT, the place here is run by the people of Windsor, period. And what I mean by that is I have been getting below average service from disgruntled and careless workers, who embody the typical Windsor worker, who, in my opinion, simply wants their paycheck and to return back home as quickly as possible. First and foremost, there amazing "luxury" hotels have NO room service? I am almost speechless. I have a bank roll. I like to gamble. And i have now been staying in the hotels. I'll never forget being exhausted in my room, after gambling my money in the casino, and then thinking, ah I'll just get some room service, and being told... NO! How Canadian, how Windsor of you, Caesar's Windsor. That alone makes me want to try other casinos, like the one's in Detroit, to see how they treat people.

Second, on my last visit, I called down from my hotel room, to ask about adding an extra night to my two night stay. The gentleman said it was free, ... great! But I quickly asked, what about the deposit? He said there will just be a $1 deposit. Ok? Was he sure? Yes, he was absolutely sure. I wake up the next morning, and there indeed was a deposit charged, which cleared the balance in my checking account by just a few dollars, since I didn't think I needed money in my account, so I had next to none in there. I call the front desk. The lady gets rude with me! She immediately snaps, "its not a charge, sir." Telling me I'm wrong. "It's not a charge, it's a deposit set aside," (I forget the exact word she used). Okk. But the point is, the person on the phone 12 hours earlier said there would be $1, now there is this charge (on my checking account saying -$80, it's a charge to me), that I'm now being scolded for by a new worker, saying it's not a charge. But if it didn't clear my bank account balance, I believe I would have been charged an insufficient funds fee, and that would have ruined my whole trip. The lady on the phone convinced me there was no problem, and then when I went to check out later on, I asked the front desk for an explanation for being treated like this. The lady, in her beautiful Caesar's Windsor outfit, looking classy and elegant, said, "it was some kind of glitch." I said pardon? This is serious, I was misinformed and almost got charged insufficient funds. She said, "the reservation was made wacky. And then there was a glitch." Wow. The certainly doesn't match the service of a world class casino to me.

There was another incident of terrible customer service on this trip. Since there is NO room service, (I still can't believe this is possible at a place that calls itself world class), I asked, when checking into the hotel at the beginning of this stay, "can I call down to Legends Sports Bar, from my room, for take out?" So that at least I don't have to wait 20 minutes while they make my food, I can simply walk down when it's ready. The lady, once again, dressed perfectly in her elegant Caesar's Windsor attire, said, "yes sir, you just call down from your room, and they will have your food ready." Step 2: later from my room, I call concierge, and ask to be transferred to Legends, the man says ok, please hold. I held for 5-6 minutes, and since the service is at this notoriously bad level, I could sense something was wrong. (Also, there was hold music saying, we will be with you in 1-2 minutes). I hang up and dial the concierge again. A lady answers, I explain my problem, and she says, "No you can't. You can't call Legends for take out, you have to walk there and order." Wow. At the beautiful and supposedly elegant Caesar's Windsor, I can't get room service or even call for take out, I have to walk all the way down! Wow. Typical Windsor, typically Canadian. This is what I have learned. I do love gambling there, but, you can't change the fact it's run by Windsorites, and...

Beautiful hotel great rooms good service friendly people my issue is not with any of this my issue was in my experience it is not set up or compliant in any way with someone who's disabled

There's no handicap parking near the entrance to the main part of the hotel in the casino area it's all parking garages the main parking garage is down the road from the hotel and across the street

It's my first time there the valet explain to me where I could park and to go across the main Sky Bridge into the hotel area and follow the signs to go to main desk to check in

I parked in the garage went to the sky Bridge floor walked across the sky Bridge entered into an area near one Tower of the hotel and then there is a massive series of casino slot areas entertainment lounges restaurants performance stages Etc before you walk to the other end of the hotel where the check-in counter is which by the way when you're walking through the hotel feels like more than a kilometer of a walk while dragging suitcases and baggage Etc behind me all the way through the hotel to the other end

At one point the signs in my opinion were not very clear trying to find the front desk I came out of one section of the casino to have to either take an escalator down one floor to a very small section ish in between two areas kind of down to a landing and then 50 ft away take another escalator back up to the floor that I was already on but on the other side of this divide so the floor didn't continue all the way through he had to go down and escalator up an escalator to get back kind of like to the floor that you were on

Then by the time I found the front desk check in being an older gentleman with a disability I was in so much pain sweating profusely Etc I got checked in went up to my room, again beautiful rooms no issues in that department.

My booking was set up through my employer so I had no control over that there was a big tournament in town I believe for hockey and things were extremely busy and they did not have the room originally booked for me so they upgraded me to a king suite for no additional charge it was like a small apartment out to myself and much higher class than what a normal and would probably never really booked to get something like this myself

Having to leave at 6:00 a.m. every morning I found the best way was for me to go down to the front desk take the valet elevator down to the next valet entrance floor below walk across the street at the intersection and walk up the street to the parking garage rather than try to navigate through all the restaurants escalators and casino sections Etc again let's cut my travel time down by like 3/4 made it so much easier to get back and forth however I still had to walk half a kilometer to get to where my vehicle was parked in a handicap spot.

After speaking to someone in the front desk and they advised me I could have paid for valet service and just presented them with my ticket and they would have brought my vehicle to me anytime day or night Etc but at $10 a day or so additional cost not covered by my company I don't feel like it's my responsibility to have to pay extra and tips for something that should be provided free of charge given that they have disabled and handicapped flow of people through there all the time.

My stay was for a week and while this was by far the busiest grandest most beautiful hotel I have ever stayed in I absolutely hated my stay don't think that I'll ever...

⭐️⭐️⭐️⭐️⭐️ – A Ritual of Return, Executed with Cold Precision

June 28, 2025. The border stood ahead, but my mind wasn’t made up yet. Not fully. I’d just arrived at the Windsor train station. The pilgrimage had begun, but like all honest pilgrimages, it started with doubt.

“Take me to downtown Windsor,” I told the taxi driver.

“There’s no downtown. Just a casino,” he replied.

“Then take me to the casino.”

He started the meter. I asked, “What are my options to cross the border?”

“You can’t walk the bridge. I can take you over. Fixed rate: $75.”

“No thanks. How much to the casino?”

“Fifteen.”

“Deal.”

He dropped me at Caesars Windsor. Still the same aura—strange glory dulled by time. A relic of old desires, not yet extinct.

Inside: plush chairs, empty corridors, polished marble, and people trying hard to look like they belonged. Loud brands, quiet desperation. I saw something familiar—not in fashion, but in hunger.

I entered the bathroom—overdesigned, pristine. I looked in the mirror. Do I really want to do this?

The idea came: one last poker hand. Not to gamble. To return—to the thing I once walked away from.

I had enrolled in Ontario’s self-exclusion program in 2019. One year. I assumed it had expired.

I looked into every camera I could. Let them see me. If the ban still stood, better to be stopped before I touched a chip.

Past the graveyard of slot machines. Some blinking. Some dead.

The poker room: many tables. One active.

“One’s just starting,” the floor manager said. “$1/$2 NL Hold’em. Buy-in $100 to $500.”

I bought in for $300. Took Seat 9—dealer’s right. Didn’t stack the chips. Just left them in the rack.

I wasn’t here to play. Not really.

Flipped four chips. Dropped one. It hit the felt softly. I smiled.

First hand: 7-2 offsuit. Old friend. Folded it instantly.

Then they arrived.

Two security guards. Two police officers. Two suited men with Caesars pins.

“Sir, can you come with us?”

I smiled. “The ban was one year. That was six years ago. May I collect my chips, or will someone take care of that?”

They were prepared.

We took the elevator down. No words. I asked: “Are you going to break my legs like in the movies?”

No reply. Just the soft whirr of descent.

The detainment room was designed by psychologists. Low chairs, no backrests, harsh lighting. A space that says: You don’t belong here anymore.

They made me wait.

A woman entered—respectful, procedural. She offered a “Reintegration Form.” I could lift the ban after meeting with their psychologist.

Another wink from the cold image of a past self, whose mask is now in the backpack.

I declined.

Somehow, I liked the insult. It was fitting.

They took a mugshot—four angles. Internal record, not police.

I signed a trespassing notice. If I enter another Ontario gaming floor, I could be charged.

They escorted me out.

I had never played a single hand.

But I had returned to a temple I once worshipped in. Lit a candle. Smirked at the altar. Left in peace.

Not a relapse. A ritual.

At the exit, a guard walked me out of the premises.

“Is cannabis legal in Detroit?” I asked.

“Yes. But if you’ve got any—drop it before getting in any vehicle toward the border.”

I thanked him. And I did. Thank God.

That’s the next review.

And then—I walked into Windsor. And...