Vic's on Wellington & Bentley's Lounge — Restaurant in Ontario

Went there for my birthday supper on Wednesday. Have dined at both Vics and Bently many many times. Always good food. Always copious amounts of food. Always friendly staff. After eating what I could, I asked for a takeaway container. Waitress then asked if we wanted dessert, and we asked about the offerings. She mentioned Creme brulle...2 of us said yes. Creme brulle is my favorite dessert. She brought the desserts. Mine looked weird and smelled odd, I tasted it, and it was awful. I managed to get her attention and asked what the dessert was. She told me Creme brulle. I told her it was not like any I had ever tasted. She then told me it was peanut butter. Then sort of berated me by saying they change the flavors often..she was pretty dismissive. But had been the entire time we were visiting. I reminded her that I had no idea they changed the Creme brulle. Dismissive and not asking the usual questions leaving us having to flag other wait staff to get needed items. I said to her" at no time did she tell me it was anything but plain Creme brulle. She still was snippy until I said I could not eat it. My biggest concern here is the lack of respect...imo And the danger of not telling a customer this was peanut butter Creme brulle. Had I had an allergy I would have had an immediate reaction. Staff should understand possible allergy foods. In my opinion....left an awful taste in my...

This was our 2nd time going to the lunch buffet. 1st time loved it, they had a pasta bar, 3 main selections, sides as well as 2 soups, salad bar and desserts with plenty of everything. This time no pasta bar just a tray of over cooked tortellini. The salad bar was getting low and never refilled, we did enjoy the soup but thought having a chicken and and turkey soup didn't offer much selection, the potatoes were cold, and more then once went up and the main dishes were empty. The desserts are amazing but they are brought in and they did start to run out, someone mentioned it to one of the staff so more was brought out. The food this time wasn't bad per say just felt like there was a lack of care. Then there was the staff, they asked us if we wanted coffee my husband said yes he would, I was about to ask for an ice tea but she walked away. We did get water, we were not asked if we wanted refills till my husband said they never asked if I wanted more coffee. Also why we were dining a large group came in the staff put tables together for them but put them so close to us that I kept getting knocked, we finally moved our own table over a bit so both them and us could have more room, then staff came over and apologized. The whole experience was not good especially since the 1st time was so good. We don't think we...

This restaurant has been a favorite of ours for a number of years. Food has always been good and just a great location/physical set up. My negative review is because there was a simple error in being double charged (our copy of the receipt said incomplete, so had to run the machine again which had a successful transaction. Only to find from our bank it went through two times). After calling and talking to restaurant and hotel staff and leaving many messages we are still waiting for a manager to get back to us on processing this error. Been told by everyone we talk to that the manager was aware of our issue and each promised that they would call me the next business day. This was over three weeks ago. Also have a relative who previously worked with this staff reach out to figure out why we are not getting any response but that went dead on the managers part. All in all I am very sad it has to come to writing a review in hopes that I can get a response. Very disappointing and...