Tim Hortons — Restaurant in Oshawa

I had an issue with one of the people here. Told them that they did not know how to apply a roll up the rim offers correctly and it wasn’t my coupon that was the issue as I have gone to Tim Hortons all across the GTA and used these to get espresso shots in my drink which they include. Got told they didn’t have to serve me which I said was a very rude thing to say to someone and to deny when the customer has not been rude or shown anger at all, just told them that they were unable to do something that multiple tims Hortons have done and their app does. Ordered it through the app and showed them that it worked. Then they said they are going to call the police if I don’t leave after I had asked for their name so I could report their behaviour. They were not wearing a name tag. Got told as is their privacy policy that they do not have to give me their name. I then asked for when their manager would be in next. I got abandoned at the front for 15 minutes while waiting for some employee to answer my question. Finally I had gotten someone who was their supervisor. Kept apologizing and told me the next day. I feel like after my time and mood is completely wasted by threats of a cop there should be more than an “I’m sorry” which wasn’t even the supervisors fault but how about store compensation. Didn’t ask to be fair but it wouldn’t have made me this upset to start my day. The entire time I kept a calm demeanor and did not raise my voice. I was repeatedly cut off by the name tag employee who acted extremely emotional over just base facts of her not being able to do something. When I would try to get my sentence back on track with “if I may” which turned into “if I may please stop cutting me off let me finish my words which you won’t let me do” after 5 or so “if I mays”. Just...

Dear Tim Hortons Team,

I am writing to express my disappointment with my recent experience at your location. Today , I visited your store and purchased an extra-large French Vanilla and the employee, "Clairee", handed me a cup that was only half full. When I brought this to the attention of the manager, David, I was met with rudeness and disrespect. Despite my payment, he simply took the cup and refilled it with the same amount, rather than ensuring I received the full amount I had paid for. Furthermore, I had ordered baked goods in too good to go app order that included a request for Timbits. Unfortunately, the order was missing the Timbits, and when I mentioned it to David the manager, he made a comment to an employee about not needing to pick specific items. This lack of attention to detail and customer care was disappointing, especially given that the donuts were present in the box. When I politely asked to have Timbits added to my order, Clairee kindly assisted me by removing some donuts and adding the Timbits even though the box was full of timbits and donuts and it was the last one left to order, because normally you get full of everything when it's the last one left over .However, the overall experience left a negative impression, and my children were upset by the waste and apparent disregard for customer requests. Therefore I won't come to this location ever again I'm so upset it not because of the less baked it's just because of very bad service. I hope you will take my feedback seriously and address the issues with staff training and customer service. I would appreciate it if you could look into the matter and take steps to prevent similar incidents...

I am writing to express my deep disappointment with a recent experience at this drive-thru location. A few days ago, I ordered a coffee with two creams. Upon taking my first sip, I felt a bizarre, crawling sensation. When I opened the lid to check, I was horrified to find a long hair stuck to it.

When I returned to the location to address this issue, I was met with rudeness and unapologetic behavior from the staff. This incident not only spoiled my coffee experience but also tarnished the reputation of Tim Hortons, a brand that I have always associated with Canadian values of hospitality and hygiene.

It is disheartening to see the standards of such a beloved Canadian institution decline due to employees who lack proper training and understanding of the brand's core values. Many of these workers, who appear to be international students, seem to lack the commitment to uphold the standards that Tim Hortons is known for. While I understand the importance of providing employment opportunities, it is crucial that all employees, regardless of their background, receive comprehensive training in Canadian standards, values and hospitality.

This particular location used to be our favorite coffee stop, a place where we could count on a pleasant experience. Unfortunately, it has been ruined by the reckless behavior of the current staff. I urge you to consider the long-term reputation of this amazing Canadian brand over short-term cost savings. Ensuring that your employees are well-trained and aligned with the company's values is essential for maintaining customer trust...