Canal Ritz — Restaurant in Ottawa

This place does not live up to its name. I don't even know where to begin.... I went with a small group of people for a late lunch. I ordered a Shock Top, which tasted sour. The poor excuse for a slice of orange wasn't even fresh, but looks like it's had been cut days prior and just sat out. As for the main, again very disappointed. I ordered the salmon, which had been over cooked. The bottom of it had been fried so much there was a crispy layer that was dried out underneath. It wasn't a very generous portion either, maybe 1.5 inches by 3 inches. The 'roasted' veggies looked like they were frozen as they were shriveled up and slightly burnt. The rice was ok. Again, lemon to squeeze juice on it was not fresh (come on... a lemon for Christ sake isn't a rare commodity.) and had been cut a day or so before and left to dry out as I couldn't squeeze much juice out of it. Hoping to redeem the Shock Top, I ordered a Michelob only to be failed again as it also had a sour taste to it. I didn't bother finishing it. As for dessert... well... now... it was actually really really good! I had got the Double Chocolate Raspberry cheesecake. Sadly, it's not even made in house but store bought from the Bagel Shop apparently. Needless to say, the food provided was really not all that great or what you'd expect from a restaurant that has the word 'Ritz' in its name and it's 60+ dollars I won't ever get back. Service on the other hand was decent. I could have hit up this place at a bad time or something but once was enough to keep me...

I use to love this place, my family has been going there for years! We went to celebrate my sister in laws 33rd Birthday and the worse part was my wife and I were the one's who recommended the restaurant tonight. I ordered their fillet mignon special for $40 and asked for medium rare. The steak showed up dead on my plate, extremely well done, no pink whatsoever. The waitress was very kind and re ordered a second steak that came back so rare nearly blue, just seared on the outside. My sister in law sat there with a dish that on the menu stated a cream sauce with mushrooms and prosciutto.....the meal sat in front of her with no mushrooms, no prosciutto, no cream sauce, rather an oily looking sauce. After complaining at this point, we were given the excuse of Covid and that they should update their menu to reflect the plates they're serving??? Hopefully they realize that customers order and choose food based off the the description provided on the menu. Completely unacceptable. The manager was courteous and did do her best to adjust the bill. Unfortunately, I would rather pay $300-$400 for a good meal and a good experience and not leave into the parking lot apologizing to everyone feeling utterly embarrassed that we recommended and ruined her Birthday dinner......shame on you guys....mostly the kitchen I guess, but also the management. If you don't have the ingredients to reflect what is on your menu, dont...

Freezer burn cardboard tasting pizza. Like when you are a student in the dorms & get the cheapest frozen pizza & instantly regret it. Worst pushy rude service ever so inconsiderate. Compared to this, McDonald’s is a Michelin star haute cuisine fine dining restaurant. However, great dessert, cocktails and view. Do NOT go there for dinner, just drink & dessert.

The way the food tastes one assumes that they don’t have a kitchen which is bizarre for the price. Their desserts and cocktails can’t be ruined from frozen but you really have to be hyper assertive with the pushy inconsiderate money grabbing tacky waitress who doesn’t care about you at all but keeps pushing you and interrupting you and trying to manipulate you.

I was out with a friend who was sad they were always feeling interrupted in their life & wanted to feel listened to. I suggested we relax, grab some cocktails and dessert by the water. Waitress had what looked like a cigarette burn on her shirt. She bullied us and was all emotionally manipulative interrupting my friend the whole time stressing her out more and making her feel worse. If you are a man, this is the last place you want to take a woman on a date with the service.

Amazing view. Great desserts & cocktails. Terrible service &...