McDonald's — Restaurant in Ottawa

Feb 14 Update: As of right now there have been lots of changes and my order is proper, quick and hot 90% of the time as opposed to 40-60%. So 5 stars for the improvement alone. After consistent results remain i'll remove my old experience.

Dec 15: The petty manager wouldn't compensate me for the $2 burger they did bad on the other day; so I called headquarters and now I'm being compensated $30. Thank you petty manager!

Side note: that manager instead of losing the $2 (which is not a lost I mean its owed to me) ends up losing $30. Basically his arrogance cost McDonalds and the owner more money. it sucks I have to waste my time calling in but at least I got a lot more out of it. But again the choices the manager made costed his boss and the company money which was unnecessary and I'm sure he'll be hearing about it from his boss

I was also sure to inform head office of the fact that I've witnessed (and its on camera) employees using their cell phones with their gloves on and than continuing to touch and cook food (huge health and safety violation)

Honestly check your food after you get it even if you have to sit in the drive thru for a extra min. I've been to this McDonalds around 50+ times in the last year and I can say that the food quality or missing items can be expected around 66% or 2/3rds of the time

August 4th 2023

Went to Mcdonal's ordered hotcakes and 2 hashbrowns.

They forgot the butter. However I already drove 15 mins back to work.

I drive back to the mcdonals and re order it. She assumed I Just wanted butter.

I said

"No; My hotcakes and hashbrowns are cold and no longer fresh, I'd like new hotcakes and hashbrowns please"

after 15 mins they come out with them.

To which I find spit in it. I was so pissed but also in a whatever mood. I asked for a refund without really complaining

Checking my bank statements They didn't actually refund me. They actually made another charge..

So I paid twice for garbage and spat on food.

I had not realised I was charged at this point instead of refunded..

I drove 10 mins to another mddonals

They didnt have hashbrowns because past 11am

So I ordered a big mac and a small fry...

Got back to work 15 mins later and of course there's no onoins on the big mac

I called, They said

"oh were out of onoins"

That would have been nice to know before I ordered the food and drove back to work with it.

Worst day ever with fast food...

Note: this is the same mcdonals that I saw employees using their phones and...

I went to the McDonald's in Findley creek in ottawa Ontario on Sunday January 15th. I ordered a pretty big meal for my family. When we went to the drive thru window I asked to add 2 sandwiches extra to my meal. I then went to the first window and paid. We then proceeded to the second window to pick up our order. As we were about 5 mins down the road, my wife started handing out meals to our kids. We then realized that the two extra sandwiches were missing, so we headed all the way back to the mcdonalds. We re-went through the drive thru and told them what happened and they gave us the sandwiches. As we left again we were 5-10 mins down the street when I found out that the sandwiches were made wrong and my daughter's big mac had ketchup on it and we had spicy nuggets instead of normal ones...the app during our order kept crashing so we tried to think maybe there was a glitch in the order. We went back to speak to the manager. The manager on site, who's name was Kion...sorry he refused to give me his full name and im not sure how to spell it, was super rude to me during our interaction about the 3 times now I had to drive all the way back to the McDonald's location. He refused to give me a refund and refused to give me a card or any way to contact another staff member higher than him. I was left standing there humiliated with all the rest of the staff laughing as he then told me he wouldn't help me and walked away. I am shocked and appalled at this mistreatment of loyal customers, ones who in the last year have spent hundreds of dollars at this restaurant. Today my time was wasted by having to go back 3 times, I was mocked and laughed at, and no help was offered. Only when the shift manager came, was I able to get a refund for just the items they didn't make right. The rest of my half meals here or there I still paid for and were stone cold in the end. I cannot believe that a general manager would not only treat customers this way but show staff its also okay to laugh at customers for their mistakes...all while also taking...

The last 3 times I came here were extremely disappointing and unsatisfactory. 3rd last time I asked for a 10 piece nugget and requested them to be made fresh and was told okay just for them to not be. The time after that, after being handed the bag I said "are the dipping sauces in the bag" since it's a common reoccurrence here for them to forget and I was buying for someone else so I wanted to make sure everything they wanted was there and she said "yes all the sauces are in the bag" just for me to get home and have no sauces. I should have known to check myself but instead I had faith that I could ask and she would honestly tell me if she wasn't sure and I would have been happier to be told to double check myself than to be told yes and then that happens. The final time I went I asked for only a cup of ice because it was a very hot day and I was told "wellllll you should order something" and I said "I should or I have to?" to which she replied "you should," so I said "no thank you I'm only needing a cup of ice right now" and she refused to serve me saying "well you have to buy something". I would have paid a dollar for the cup if it was that much of an issue but instead I was turned down service after being told I should then changing it to I have to buy something. Terrible customer service. I understand having to be a paying customer but it should have been dealt with in a different and more professional and respectful manner, like saying she just has to charge me for the cup. Won't be back after being treated this way. I work in customer service at a small mom and pop bakery and we're not even this petty and stingy with cups. I have people asking for double cupped coffee and cups of water all the time even though we sell water bottles and I never once hesitated or forced them into buying something. It's July, it's scorching hot out, I would never turn down someone in need of a cup of water. More faith in humanity lost. Mcdonalds Findlay...