Pizza Pizza — Restaurant in Ottawa

Urgent Concern Regarding Customer Service Experience at [1338 Richmond Rd, Ottawa, ON]

I hope this feedback finds you well. I am writing to bring to your attention a matter of significant concern regarding the customer service experience I recently encountered at your establishment located at [1338 Richmond Rd, Ottawa, ON].

During my visit on [19-11-2024], I was disappointed to experience what I can only describe as a lack of respect and professionalism from your staff. Despite being a loyal customer of your business, I was met with disrespectful behavior that not only tarnished my experience but also left me feeling undervalued and unappreciated.

It is crucial for businesses to prioritize customer satisfaction and maintain a high standard of service. The incident I experienced at your [Location] undermines the trust and confidence I have in your brand. As a consumer, I expect to be treated with respect and courtesy at all times, and unfortunately, this was not the case during my recent interaction with your team.

I would like to emphasize the importance of addressing and rectifying such conduct to ensure that other customers do not encounter similar treatment in the future. It is imperative that all staff members are trained to uphold the values ​​of respect, professionalism, and customer-centricity to maintain a positive reputation and foster customer loyalty.

I am sharing this feedback with you in the hope that it will prompt a thorough review of your customer service practices and lead to improvements in the way customers are treated at your [1338 Richmond Rd, Ottawa, ON]. Building and maintaining strong relationships with customers is essential for the success and sustainability of any business, and I trust that you will take the necessary steps to address this issue promptly.

I appreciate your attention to this matter and look forward to hearing from you regarding the actions taken to address my concerns. Thank you for your time and...

Dear pizza pizza manager,

I would request to have look at this issue and please take necessary actions.

Firstly I am loyal customer to pizza pizza for past 5 years and never had any issues, and love the taste and service.

The experience I had last Monday June 10th is very disappointing. I am visiting this store for past year never had any issues with quality specially. We were greeted well at cash counter and placed order.

The tables were not clean but still it’s okay as it’s busy place But quality of food is very important when it is being served . After we order the pizza and some sides initially there is no ketchup up at store that was fine we order dip to accompany it. Though pizza was served hot and fresh but after eating two slices I noticed there is hair in the pizza.

I went to the counter and notified the staff , after explaining the issue they didn’t even apologize for inconvenience what happened and with stubborn attitude there is guy who was asking so what you want a new pizza we can make , The least I expected is sorry but they were very unprofessional and asked what is size of hair and how big is it 😐. I wonder why they are not wearing hairnet according to food safety first place. And there is lady when I paid extra for the creamy garlic and felt sauce was not added she was mentioning without even checking receipt you need to pay extra for it . After a while they said we will make another one and worst part is they asked for pizza box of previous pizza and kept the new one and offered that to us it was moment I decide never come here next time.

I am attaching picture not sure the hair is visible in pictures .

Hoping necessary precautions would be taken before serving to...

Overall this place isn't bad. I've ordered from them a few times, and it's been OK pizza... it's been what you expect from a place that mass produces pizza. Nothing special, but nothing bad.

That's not why it got a low rating though. I ordered from them recently, and I had an item missing. No problem, I just requested a refund. But nope, they don't refund items... odd, you took my money without giving me the item, I shouldn't have to pay for something you didn't give me. When I spoke to customer service and the specific stores supervisor. They were so dismissive and rude. They seem to not care if anything is wrong.

When they finally said they would send me another, I asked them to make sure the driver is not paying his own gas money for a second trip because someone else made a mistake. This was a missing item in a tied bag. The driver didn't leave it on the counter. The packaging was done wrong and he grabbed everything supplied. This was not a problem by the driver. But when I spoke to the supervisor about this, he didn't care that an item was missing or that the driver had to use his own gas money on a mistake that was...