Thai Express Restaurant Ottawa — Restaurant in Ottawa

Ordered chicken pad Thai, extra spicy, as well as a peanut shak-a-bowl with shrimp.

From what I saw on the website, the shak-a-bowl is supposed to be a salad with fresh vegetables. The photos show all raw vegetables with bean sprouts and red peppers. The food I received, all the vegetables were sauteed and there were several pieces of green peppers and two slivers of red, and no bean sprouts. I understand that vegetables can be a little seasonal, but no bean sprouts? And instead of shrimp there was chicken. A huge disappointment to my autistic partner who can't eat cooked vegetables. Pretty sure I paid more for shrimp, too, but I can't find the receipt anymore. Anyway, this dish ended up uneaten in the fridge.

The chicken pad thai was fine, if rather bland. Extra spicy it was not. The spicy chicken sandwich from Popeye's next door is spicier than these noodles. Other Thai Express locations will make my pad thai "Thai spicy" but this location seems pretty cheap on the flavourings.

All in all, not worth the $39 after tax for the order. I don't think this would have been worth half that. Supremely disappointed in...

Always love Thai Express but this spot let me down. I ordered the Vegan Cashew Pad See Ew and the staff didn't really know what vegan meant and asked me if I still wanted eggs in my dish. If a chain wants to offer a dietary restricted dish like this it's important that the staff use seperate clean utensils and dishes, but it's essential that they at least understand what vegan is. The dish itself also tasted and was much lighter in colour than what I've had at different locations. Won't be coming here again.

EDIT: I decided to give this place another chance, had the same issue as last time. Vegan means no egg! If I say vegan I shouldn't be asked...

Very disappointed. The service and atmosphere were great. I was greeted with a hello and the cashier was patient while I made my choices. But....the food was...not great. It was bland, lacking any thai flavours and was flat. I ordered the chicken pad thai and chicken coconut bowl. I tasted nothing but a bit of spice. Nothing. I'm not sure if the sauces used were old and watered down, or he just didn't use enough. It was not good. I expected better Thai Express. I will not be returning to this location and encourage others to go...