Starbucks — Restaurant in Ottawa

This Starbucks location is incredible. They have plenty of stir sticks and a holy abundance of drink sleeves. Even if there weren't any, I can simply ask any of their staff for some and they would roll out the red velvet carpet just to put them out on the stand. One time my nana tripped and started bleeding out in the middle of the store. I thought that was it for her and we'd have to call the crematorium right then and there, but lo and behold out came four baristas who promptly sutured the wound with stir sticks and tea bag strings and then compressed the wound with their excess of drink sleeves. As if that weren't enough, they already had her drink ready to go, double cupped with 3 drink sleeves and 5 stir sticks. On top of that, the fact that it's next to a bookstore lets me read my favourite literature; like how the NWO controls every aspect of our lives. They also hire people to leave scathing reviews about how some Starbucks locations aren't stocked enough with an arsenal of sleeves and stir sticks. Heed my warning, these agents will stop at nothing until their overlords have taken over the world. Nonetheless, if you just ask for a sleeve or stir stick, they WILL deliver; do not listen to that agent of world destruction! This location also happens to make the best caramel frap on this...

By far this was the absolute worst Starbucks I’ve visited - not just within Ottawa but in comparison to several locations across multiple countries.

I ordered 2 coffees with no customizations and it took 30 minutes to be made. Note that this was on a Sunday afternoon at 2:30pm. Everyone that was ahead of me was also waiting extremely long for their drinks, including those who placed mobile orders in advance.

One of the employees was refilling the signature espresso beans container with a bag clearly labelled as blonde roast and upon realizing their mistake, they left it as is and didn’t even bother trying to remove or replace with the appropriate beans.

There were at least 3 employees working and the issue seems to be a lack of training rather than being understaffed. Overall very poor customer service and no apologies were given to anyone for the delays.

I won’t be coming back and suggest you order from the other 5+ Starbucks locations in Orleans, or literally any other location in the city...

Staff is not trained properly. Out of convenience I use the mobile order option for Starbucks. Staff neglect the mobile orders at this location. What should only take 5 minutes to make takes them 30. Staffing doesn’t seem to be an issue at this location. Every time I’ve gone in they’ve been fully staffed. They can’t seem to start and complete an order all the way through. They get distracted easily, even when the store isn’t busy. I’ve watched them make my beverage almost to completion, get distracted by a customer at the cash and forget about my beverage for 5 minutes. This customer came into the store 10 minutes after I did. What ever happened to first in, first out? I won’t be going back to...