Walmart Supercentre — Local services in Ottawa

What an ordeal it has been to deal with this WalMart and it's insurer, Crawford and Company.

In late April, I went for a grocery pickup at this location. After the employee finished loading my groceries, he swung the large cage carrying the totes around and it smashed against my car, removing paint down to the metal. He of course quickly walked away while I got out of my car to inspect the damage. I called the grocery pickup line once again to have a manager come out and see the damage. Of course, there was no manager around. I was told by an employee to call the store manager.

Later that day, I speak to the store manager, Jamie. He's apologetic, but was not made aware of the situation. He tells me he will have one of his managers (Tamara) contact me the following day to go over the details and submit a claim.

The next day, I wait, and wait. No call. By 5pm, I decide I will try to reach this Tamara. By the way, none of these managers have direct lines. You have to call the front desk and wait, at minimum, 15 minutes for the manager to take the call. I finally speak to Tamara, who tells me she was just about to call me... I explain the situation, the damage caused by the employee. She informs me she will send in the claim to WalMart HQ.

The following day, I receive a call from a Jonnathan at Crawford and Company. They are an insurance company that represents WalMart for property damage claims.

Incompetent is putting it lightly. I'm told it will take two weeks to conduct an investigation, WalMart is not accepting any liability at this stage.

Two weeks go by and I don't hear a peep. I follow up and Jonnathan tells me the investigation is ongoing. They are waiting on information from WalMart apparently.

A month goes by, again no word from Jonnathan and nothing from WalMart. I decide to apply pressure and consider getting a lawyer involved. Jonnathan says the investigation is ongoing, there is a 2 year limitation period and I am free to get a lawyer if I want.

I decide to contact the store again, trying to speak to Jamie or Tamara for three days straight. I'm at the end of my rope trying to deal with the front desk staff, and ask to speak to any manager available. Finally, I speak to someone who sends a request for WalMart HQ to contact me.

Nobody at WalMart HQ contacts me. Jonnathan gives me the run around, so I get his manager Chris involved. I leave voicemails for Chris to call me back, nothing.

Finally, I get a call from Jonnathan saying WalMart has a preferred auto body shop and they won't accept the quote I got from a reputable shop in the area. In what world does the person who damages your property get to dictate where you get it fixed?! I insist on speaking to Chris and follow up with an email.

Well, I never get a call from Chris. He instructs me via email WalMart requires I get two quotes from two different shops, and they will pay the cheaper option.

I'm fed up and tired of dealing with these people, so I go to another shop and get another quote. I submit the second quote and ask whether I will be compensated for the time I took off work to run around town during a pandemic to gather these quotes. Chris, the manager, replies via email that I am not getting any compensation because I didn't have to take time off work - does he know the hours of operation for these body shops... They are 9-5.

I am disgusted with the treatment I've had to deal with during this whole ordeal. What could have been a very simple process had WalMart just accepted responsibility for the damage and paid the reasonable quote for repair (it was under 900$ by the way), this huge headache and stress could have been avoided.

WalMart does not care about you at all. You aren't even a drop in the bucket to their bottom line, and that's all they care about.

I have spent way too much money at this place, to be nickel and dimed over a 900$ repair bill for damage THEY caused. I will never, ever shop at a WalMart...

WORST SERVICE EVER!!!!!! I went in to Walmart after work on July 7th to buy a bbq that I had been eyeing since the pandemic started We found it on the floor and it weighed approximately 230lbs. A very nice young gentleman helped us load it onto a dolly. We asked about getting help to load it into our truck and he advised us that if we went to customer service they would get someone to help us. We thanked him and went to pay. I will mention that the bbq was almost $800. When we got to customer service the young lady there picked up the phone and called someone: we assumed for help. Then the worst representation of Walmart that I have ever encountered arrived. We asked her to get us some help, she said Walmart doesn't do that but if you flag down the guys in the reflective vests outside maybe they will help you. I advised her that I was told that customer service would get us some help. At this point my husband was trying to talk to her and she started walking away. My husband was irritated by this as anyone would be and raised his voice so she could hear him and said "Thanks for listening." She said I'm trying to get you help. Then continued that we should get our own help and something about not her job, thinking we couldn't hear her. She came back in from outside where she found no one to help us and picked up the phone. She didn't acknowledge us at all at this point. I decided to return the bbq because I was so disgusted with her attitude. I assume she is the customer service manager though she refused to give us her name. She even yelled at the staff at the customer service desk not to give us her name. I asked when the store manager would be in and was told they don't know. I'm not sure how that's possible. If you appreciate good service avoid this woman at all costs. She is an example of everything that is wrong with the customer service industry. My advice, if you hate your job and it seems that you do, find a new one. Don't take it out on the people who shop there and make it possible for...

Was there last night - super busy (to be expected at this time of year) but their was about 4 people involved with our order and we had a play station card that I paid for - get home, and it's not there. Check the receipt - yep, paid for it. No where to be found. Ultimately, I should have checked but in my opinion - they should hand the gift card right to you after being put through - like they used to do with gum or candy bars. Because now, it's no where to be found at the cash / store and "nothing they can ". Luckily it was only for $25 but still - my bad but just a warning / reminder to anyone else - if you grab a gift card, hand it right to the cashier and take it right back. Too easy for it to dissapear in the mix of all the groceries going through. Cashiers should hand it right to the customer after activation. I think my cashier even signed me up for the credit card insurance without asking. she handed me something to sign in a hurry and I thought it was for the CC purchase but in hindsight - i think it was signing up for the CC insurance that I always decline. She tried to cancel my transaction because she forgot to put something through and started pressing things on the interact pad. The transaction actually DID go through so we had to do a second payment for the items that were missed. But I think while that was happening , she pressed the accept button on the CC insurance. It's a busy time of year and there were multiple cashiers coming and going in a hurry for our one order but it's a good reminder to keep calm and organized and your eyes on your things and what's happening instead of getting caught up in other people...