Sushi Shop — Restaurant in Ottawa

So not a good experience. It tried calling to place my order. 8 calls and a half hour later, they answer. I place my order and ask for enough ginger and soy, in the past never had enough… and with emphasis on ginger, and she says she can give extra for a $1 charge. I inform her it’s ok i’ll see how much the regular amount is and maybe i will ask for extra.

I arrive and the restaurant and it’s empty lol…. Now i get with covid things are different, but not answering the phone like that is just unacceptable. I ask her why they did not answer, and it was not really an answer she gave me, other then signalling for me to pay. She did say they were only 2 staff, which I can sympathize with, but answer the phone!?

Anyway, I am shown the trays of sushi, two to be exact, and the ginger in each tray seemed like way more then enough…. Maybe even too much….. so I pay and leave….

I get home only to realize I had two extra containers of ginger on top of both trays being filled?! Lol honestly enough ginger for 100 pieces or more, I was charged that $1 that I clearly said over the phone to wait till I see the amounts… not to be difficult but I had learned from previous experiences there that they had never given enough….so yeah I do not appreciate a charge I did not approve, regardless of cost…. Principal! Simple.

All that to say, I hope they have enough ginger for other customers, I fear they gave me all of it lol … oh and the overall taste of sushi was not as I remembered it, sticky rice just not that good for my money?! Unfortunate, they used to be good, now below average. Way better sushi elsewhere.

As of the writing of this added thought, I have not received a reply from the email provided by the owner, which I sent 4 days ago…. Lol whatever…. Word of mouth on here will not help…. Otherwise could careless…. Many better sushi restaurants in Ottawa.

Seems like some forget why people post these…. To help guide others, so mistakes are not made. Spend your money...

I ordered $90 worth of sushi gave them 2 hour notice and asked for the sushi to come in the white square boxes they offer or the ones displayed on the website. The lady over the phone said yes and there was a charge for the box? Ok fine I’ll take the charge! Even though I’m taking the order to go like how else would you give your clients 75 pieces of sushi? I got to the store it was in a plastic round container and the sushi was stacked over each other which ruined the bottom half of the sushi the rice was very sticky they were falling apart. When I asked the lady at the cash for the other container she gave me attitude and told me they only offer the round containers. Bad customer service Sushi quality was always mediocre at this location but this time it was terrible. Trust me I’m a good blogger with 20k followers on Instagram and 11k on TikTok there are many other spots to get better sushi and better service. If I was the franchise of this location I would either restructure and reassess the business or pull the franchise away from this location look at all the bad reviews.

If I’m paying $90 to eat it better be good quality made with care and I better get good customer service.

And yes I will go out of my way to post these bad reviews everywhere about this spot enough is enough!

Will never step foot in there again! I’ll take my business...

Literally the WORST customer experience I have EVER had. I placed a large order the day before my pick up and when I got to the restaurant to pick it up, there were no where close to ready. When I asked the staff what was happening w the order , they both looked at me like I had 2 heads. No one was responding nor caring for the fact that the order was significantly delayed. Mind you, I had my own customers who were waiting for this order. They said pick up time was an approximate but no where on the online ordering system does it say it would be 40 minutes late. I had also tried calling all morning to confirm the timing and their phones were completely off the hook. The manager had a full excuse saying their phones haven’t been working since last night but after reading some reviews that date back to 5 months ago, it seems like this has been an ongoing issue that they have yet to solve. I have never written a bad review for a place before but this is Genuinely the worst experience I’ve had and would not recommend...