Tim Hortons — Restaurant in Ottawa

The lady at the counter couldn't correctly follow my direction for only 6 donuts. She managed to confuse 'old fashioned plain' with 'double choclate'. When my card was being removed from the terminal, she had turned her back to me and my family and was already talking to other staff - no thank you or acknowledgement to conclude. It was not a work conversation. It's bad enough Tim's donuts are now much worse (most things glazed, little selection, way too sweet, and the donut dough is gooey and not at all fluffy) than they did while Tim was alive, but to have impolite and incompetent staff... I won't be back. For the price of Tim's donuts, I can get much better ones in Westboro or Bell's Corners. The Tim's brand has...

Avoid in the afternoon! Morning team is friendly and generally get the orders right. Afternoon staff is disorganized, unfriendly and cannot make good coffee. It’s watery or full of coffee grounds. Doesn’t matter if it’s decaf or regular or what you put in it, I’ve tried different things to make sure. I go to this location daily and 9/10 times the coffee is gross and undrinkable I have to throw it out! Just gross! Also there’s one lady, Ghada I think is her name, who is never friendly. Makes you feel rushed and like you’re mumbling. She looks at you like you’re stupid or walks away. She’s definitely overwhelmed and should not be in customer service. Always rude! Avoid...

This location used to be great! I go here everyday twice a day for the past 10 years. The staff used to be great as well. Super friendly and happy to see me everyday. Not sure what happened in the past couple months but all new staff. Not only are they rude they can never understand what i am asking for. Everyday they have made a mistake with my order. I have decided today that i will go to the other location from now on. When i tell them my order is wrong they huff and puff and that it. No sorry no response at all. Must be new management!! PLEASE PLEASE BRING BACK THE OLD EMPLOYEES...