Tim Hortons — Restaurant in Ottawa

I recently visited Tim Hortons, and I must say, it was a delightful experience from start to finish. As a fan of their steeped tea and honey cruller, I always look forward to my visits, and this time was no exception. The steeped tea was brewed to perfection, with its rich and comforting flavor, providing the perfect pick-me-up. The honey cruller, with its light and airy texture, was a delectable treat that perfectly complemented my beverage.

One thing that really impressed me was how efficient and quick the staff members were. Despite the usual morning rush, they managed to serve customers with a smile and minimal wait time. It was clear that they were dedicated to providing excellent service, ensuring that everyone's orders were prepared accurately and promptly. The friendly and approachable demeanor of the staff added a welcoming touch to the overall experience.

The cleanliness of the store was also worth noting. It was evident that the staff took pride in maintaining a tidy environment. The floors were spotless, tables were regularly wiped down, and the overall atmosphere was inviting and comfortable. It's always a pleasure to enjoy my tea and pastry in a clean and well-kept space.

I truly appreciate Tim Hortons for consistently delivering a great experience. From their delicious menu items to the friendly and efficient service, it's evident that they prioritize customer satisfaction. Whether you're a coffee lover or a fan of their baked goods, Tim Hortons is a reliable choice. I highly recommend paying a visit to experience their exceptional steeped tea, delectable honey cruller, friendly staff, and clean...

I was served by BINAL in drive-thru, who was quite rude during my visit. When I asked for clarification on which coffee was which, she responded in an unprofessional manner, saying, “It’s written on the cup, can’t you see?” rather than simply assisting me. I go to Tim Hortons everyday and I asked this question because the first cup that was handed over to me had nothing written on it. This kind of attitude negatively impacts the customer experience. I had intended to leave a generous tip, but her response changed my mind. I wanted to bring this to the management’s attention, as such behavior can affect the business’s reputation. I hope improvements can be made to ensure better customer service...

I've been coming to this Tim Hortons drive-thru for the past 15 years. Like anywhere, there have been ups and downs, but it’s still one of my favorite Tims.

In the past few years, something special has stood out, most of the time, I don’t even have to say my order anymore. I just say "Good morning" after hearing a warm "Good morning" from a beautiful voice, and my order is already ready. I don’t even know her name, but she knows what I want. That kind of service and familiarity means a lot.

Keep up the great work guys, it’s the little things that make a...