Tim Hortons — Restaurant in Ottawa

I am a vegetarian by principle -- meaning that I will eat meat if it prevents the product from going to waste.

Today was one of those rare exceptions where I was persuaded to share two bagels with egg, cheese, and sausage for $5 with somebody.

Since this person will not eat red meat, and I did not want to give the meat industry free profits, I decided that I would eat both sausage patties instead. (There are no discounts for having the sandwiches without the sausages.)

Aside from the fact that the service was obnoxiously slow -- it took them nearly ten minutes to serve a single customer -- the woman at the counter kept arrogantly dismissing and waving off my verbal instructions by saying "I got what you are saying".

Suffice to say, she clearly did not understand a single word, because she tried ringing it in as one breakfast bagel with no sausage, and another with a single patty, instead of two.

When I tried clarifying with her, she suddenly says "we can't do that!"

I asked her what difference it would make if they placed two of the sausage patties on one and left the other with egg and cheese, and she began chuckling as though I had asked her to turn water into wine.

Since I had no intention in giving them any of my money, I abruptly left in complete disgust.

A little while later, I went to the Tim Hortons at the Quickie location nearby on Woodroffe, and apparently their staff are much smarter and more intelligent than the ones at this location, because they eventually understood what I wanted, and they had no issues making such simple amends.

This is a convenient bonus, because not only are the line-ups at this location shorter and faster, it is also physically closer...

Tim Hortons Standhard (Barrehaven) is the worst Tim Hortons you would deal with, they never execute your request correctly, they must always mess up your request, and it is always something missing. First time I went, I asked for cookies, coffee, and two donuts, paid for them all, but when I reached home, there was only one donut. Second time I went, I asked for 5 Ice Capps, and paid for the five, when the order was served, I only got 4, when I called the employee and told her, she went and brought the fifth and by her expressions, she was not happy about it. Third time I went, the next day after the Ice Capp incident, and I went in the afternoon, I asked for Ice Capps, the employee told me that they don't have any!!! Another incident when Roll the Rim was on, the employee refused to exchange the free coffee and free donut I won, saying that she is only allowed to exchange one of them!!

Other than that, it is really difficult to understand what the employees are saying, and from their work you can see that they are unprofessional and sometimes, you need to point on the menu so that they would understand what you want...

Purchasing from that branch is really...

I was present at this Tim Hortons location today between 11 and 12 noon and witnessed the interaction mentioned in one of the today’s reviews. I feel it’s important to share what actually happened.

The staff were genuinely trying to help the customer redeem an app offer. They attempted the code multiple times, but it wasn’t working due to technical limitations. The employee politely explained that they couldn’t manually override the system and suggested placing the order online instead.

Despite this, the customer repeatedly demanded free items and insisted that the staff were refusing on purpose. His tone became increasingly rude, and he unfairly blamed the employees for the app malfunction-something clearly beyond their control.

I also want to point out that the staff handled the situation with professionalism and courtesy throughout, even under pressure. It’s disappointing to see a review that singles out their background rather than acknowledging their respectful conduct.

As a fellow customer, I saw nothing wrong in how the employees responded. They followed policy, remained calm, and did their best to assist. They deserve...