Tim Hortons — Restaurant in Ottawa

To Whom It May Concern,

I visited the drive-thru at approximately 4:30 PM on May 28, 2025. During my experience, I encountered several issues that I believe warrant your attention.

First, I had difficulty hearing the employee over the intercom due to a poor microphone connection and a very thick accent, which made communication challenging. When I attempted to place my order for a ham and cheddar sandwich, I was informed that long bread was unavailable. I asked for it to be made with regular bread instead. After that, there was a long pause and no further communication. I said "hello" several times, but received no response. Suddenly, the employee—who I understand be a manager—began speaking to me in an aggressive and disrespectful tone without provocation.

I calmly asked her to lower her voice and explained that I was simply trying to place an order, but she continued to be rude and dismissive. When I arrived at the window, I addressed the situation with another staff member. I expressed that the way the employee spoke to me was inappropriate and unprofessional. Unfortunately, he immediately began defending her behavior rather than listening to my concerns.

I want to be clear: no customer should be treated in such a disrespectful manner. Rather than taking accountability or showing any empathy, both staff members were dismissive and argumentative. I ended the interaction feeling frustrated and disrespected.

This was, without a doubt, the worst customer service experience I have had. I strongly believe that behavior like this reflects poorly on your establishment and should not be tolerated—especially from someone in a managerial position.

Thank you for taking the time to read my concerns. I hope this issue will be...

Went to the drive-thru and made my order. They told me to proceed. As me and my husband proceed forward they told us four drinks? We said no we have 5 ice caps… and before we can finish our order the person shut the window and proceeded to shout to people. He came back and said we did not order and we are ordering at the window. We told them we spoke to them at the ordering machine but they were certain we did not. After back and forth roughly 10 min the supervisors came and said the same thing, they were making us go crazy by gaslighting us. They started saying the person at the window said we can give u the 5 ice caps nothing else as you told him, we said we have 3 more drinks he shut the window before we could order. She said we have to go around to order and wait the line again or only have the 5 ice caps. She kept going back and forth and when I answered her she yelled and said I’m not talking to you I’m talking to him. She kept saying it’s either the 5 small ice caps or nothing and u have to reenter the line. Mind you 20-25 min have passed by now. I started recording and she began yelling at me and left. They come back 4 min later and told us fine and to come inside. My husband goes inside and the supervisor began lying on how the system works although we worked at tims before. This is...

Just dont go to this Tim hortons. They dont deserves your money. Stuff are so disrespectful. They dont know how to talk with customers. Their customers service so unprofessional . This morning I went to this tim hortons ,by mistake I passed by the window where ppl order. I went to the serving window and I apologized that I forgot to order on the back window. Indian Punjabi guy was about to take my order ,at the same time one lady came to Window and rudely saying next time oder at that window fast. OK? OK? 4 times she said.

My question is when I have already apologized why the lady Interfere??? I said I already apologized to him. Why you are telling me again. Then that Punjabi guy was angry ,and telling me talk with respect with older ppl

I said what? Respect deserves everyone. Then he said OK.. """GO TO LINE AGAIN ,I WILL NOT SERVE YOU"""

I left . I know owner doesn't care. I have seen his comments . I will complaint to the...