Tim Hortons — Restaurant in Ottawa

I went into this location this week with a mobile order. after waiting about 5min I noticed that they hadn't even started making my order. I spoke with a server and she told me that if it doesn't show up on the screen they don't make the order. I explained that i had the order confirmation and receipt. I asked to speak with a supervisor. The supervisor came in and told me that they don't honor orders made through the app if they don't appear on their screen. She then told me that it was up to me to contact tim hortons to get their app fixed. I explained that an app malfunctioning is not my responsibility and they need to contact TH if their devices aren't interacting properly with the app. She told me no, that it's no her problem and that this location won't be honouring sales made through the app. I responded that this might not be my location any longer. This store manager then chose to replay "good, we don't need you at our store anyways". I was appalled at the lack of customer services exhibited to a paying customer. I asked for the name of her superior and she refused to provide it, yelling for all to hear "I am the boss here".I had a confirmation AND receipt for my order. I went to the TH next to my home this morning, their mobile ordering system had no issue picking up my order. I will no longer be spending any money to support...

My service was not the best but it wasnt my experience that i want to comment on. I witnessed a customer asking for another coffee because they felt the coffee didnt taste fresh. The employee then replaced the coffee and started complaining to their coworker about how she always keeps her coffee fresh and that she wasted perfectly good coffee when the customer was still at the counter. The customer then confronted the employee and they argued for over this for a minute. No matter what the opinion of the employee, the customer should have been treated with empathy, been offered an apology and a smile. Just some...

Well...didn't get anything as I showed up at 12:55pm and was told they have closed the sandwhich bar. Most of the doughnuts were gone and basicly all they had were hot and cold drinks....they weren't rude but I was a little confused how they weren't servicing sandwhiches. I thought the sandwhich bar...