Wendy's — Restaurant in Ottawa

I live over an hour from Ottawa. On Oct 29 I bought 3 Apple Pecan salads to take out. Got home, partner dug in and ate his. Son got 1/2 way through his and almost put what he found in his mouth (see pic). I had not taken a bite of my salad.

Tried calling store, no answer.

Returned to the restaurant on the 31st with the one uneaten salad, the 1/2 eaten salad and the empty container for the one that my partner ate only to be told they could only refund 2 of them and not the one that was eaten. I asked for the supervisor.

That was a mistake.

I explained the situation and showed her the thing in the one salad. She told me she could only refund 2 salads but not the eaten one. I repeated how my partner was gagging off and on all evening because of the thought of having eaten from the same batch as that thing. She still said no after I tried to reason with her.

She then started saying that she really didn't have to do anything at all for me but would still be willing to refund 2 of them. My irritation got the better of me and I said 'Are you (insert bad word) kidding me?' and repeated again that my partner was gagging all evening and that my son almost ate that thing.

She said that I could not use that language and I immediately apologized. (I agree that I should not have used such language).

Seeing as other people were paying attention she then repeated that multiple times for no reason and each time I said I apologize. 6 times. She then kept saying can I speak now? Can I speak now? Yet I was not stopping her from speaking. Each time I said 'go ahead' and she would continue with 'Can I speak now?' I am quite sure she was doing this to try and make the onlookers think I was not letting her speak.

I decided I would take my salads and go. She actually tried to stop this from happening by putting her hands on top of the salads and my bill. I said these are mine, I paid for them, I am leaving with them. She relented with the salads and I put them back in the bag. Then I slid my bill back along the counter from beneath her hand and left.

In hindsight, I easily could have taken half the uneaten salad and put some in the empty container before returning them and pretended there were 3 unfinished salads. That would have gotten me a full refund I am sure but that's not my style. I will...

I normally don’t leave reviews for fast food joints, but I live near this location and have visited many times, and almost every time has been a negative experience. The drive thru situation is nonsensical and hazardous. The employees are not properly trained to prepare the menu items correctly, and when you try to make it easier for them by asking them to ensure it’s prepared with x ingredient, they will vehemently argue with you that it doesn’t come with it. I have been told the swiss cheese sauce shown on the breakfast items was not swiss cheese sauce, but “biscuit oil.” Huh?? The staff isn’t particularly friendly either, which wouldn’t bother me if they could just give me the food I ordered. I once mobile ordered, arrived at the store 15 mins later, was told they had my order (confirmed with my name), then I waited 20 more minutes for the order - when I finally asked about it, they claimed they had just received the order. Then how did you know my name when I first came in??? Bizarre. They are in desperate need of a new...

Filthy dirty counter by the cash and all the tables looked sticky with food and smears. Sticky floors. Bathroom? I have been in porta-potties that are cleaner and smell better. The trash container outside by the entrance reeks of old rotting food. How appetizing. there is a difference between a place that has been so busy that it was hard to keep up with cleaning and a place that is neglected. This was pure neglect. I worked in restaurants long enough to know the difference. Very bad/nervous atmosphere too. Employees either looked scared or angry. Not a hello or even a word was said at the cash. Just a blank look once in my direction. While waiting, someone was complaining about their order and a woman that I assume was a supervisor or manager was speaking to this person in a loud and condescending manner. Awful really. But then that kind of made sense to why the atmosphere felt so strained. Bad management equals bad atmosphere equals unhappy employees equals bad service. Will driving right on by...