Shoeless Joe's Sports Grill — Restaurant in Peterborough

Second time going to this location and definitely be the last. Went in on a Thursday night around 8:00. It wasn’t overly busy (but could’ve been short staffed). After being seated my boyfriend and I waited about 10 ish minutes to be talked to by our server. I’m a very understanding person so this didn’t originally bother me. After being greeted by our server, who came and left within seconds of speaking with us, we waited longer than needed for a beer and a water. When the waitress returned to take our orders, she proceeded to come and go super quick and “memorized” our food orders. We waited about 30-35 for a pasta dish and chicken wings. Which when our waitress brought out my chicken wings I ordered, she got the order wrong and brought me chicken tenders. Which in any other scenario I would have just taken them, but they did not look appealing at all. She apologized and fixed the order that I again had to wait longer for. She brought out the wings that were barely sauced. As I started eating the wings and counted them. I was served 9 wings when the menu specifically says 10 wings. After eating our meals separately, we asked the waitress for a discount of any kind for the situation and mentioned to her about missing a wing. She replies with “it’s 9-10 wings depending on the weight of the wings”. And told us there was nothing she could do for us. Which IS NOT clarified on the menu, IF this is true (attached image of menu). I am not typically the kind of person to leave places unhappy. It takes a lot to leave me displeased. However we will not be returning to this location. Our waitress was super nice but the service we received...

The food was amazing, if I could rate just the food I’d rate it a 4/5! However the service was a little off to me. I had made a reservation and we got there on time and straight to our table, we were handed food menus but no drink menu, so I googled it which was no problem. The lady took our first drink orders and I ordered a plate of nachos for my table. The nachos took forever, and it seemed like the server was almost avoiding us, it wasn’t very busy at the beginning but it did pick up after our appetizer came out. We put our food orders in and finally I was able to get my second drink, I only had 3 margaritas, the first was perfect, the second tasted like there was no liquor in it, the third was so strong I could barley drink it, and after watching the server avoid us (would look at me, see our table with all empty drinks just awkwardly waiting) while we waited like 35 minutes finally I politely asked her when she ran by if she had an update on our food and ordered that final margarita. She tells us they’ve messed up a couple of our meals and they had to be remade. We said no problem and waited another 20 minutes for the food to come out, while we were waiting we finished off the nachos but after asking for an extra sour cream and salsa wasn’t brought one, I understand it’s not all about me, I just never had a server...

The first visit I had to this location was when they first opened. I visited with colleagues. When one of them went to the bathroom, there was a mouse running around in there. The waitress was not surprised and only said "you better not post that online! " My second vist was with my boss, and we wnt for lunch. It took 45 minutes for our lunch to be served, and it was not very busy. My third vist was just recent, with my wife for our anniversary. They were out of the first two choices of appetizers so had to settle for garlic bread, which was good. I ordered a pasta dish, and they didnt have that either, so I copied my wife's choice and had the chicken cordon bleu. When it arrived, it was already cut up into 5 pieces. Which was very strange. My wife's meal had a huge hair baked right into it. So much so, that after breaking off a 3 inch peice of hair the rest of the hair could lift the chicken up. The manager said he'd take it off the meal. When we asked for the bill for our drinks, the waiter came and said, it's been taken care of. We assumed that they comped it. We found out after, that people we knew in the restaurant paid our bill because our anniversary. It was very underhanded of the staff to pass it off as...