Tim Hortons — Restaurant in Peterborough

My roommate and I are regulars at this Tim Hortons and come here every single morning. We always order 2 simply sausages, 2 hash browns and 2 drinks. We order simply sausages because one of us doesn’t eat egg and the other has an egg allergy - not that I should have to explain this as it’s a menu item that should just be available.

Over the past couple of weeks, our order has been messed up in a variety of ways. For example, one time we got eggs on our sandwiches and didn’t realize until we got home. Another time, we weren’t given a second drink, and when we brought this to the attention of the drive thru employee, he very rudely said as if it was my fault “we didn’t charge you for 2 drinks.” I told him that was fine and that I would pay for the second drink, but I genuinely didn’t understand the attitude.

Today we came through the drive thru and ordered our usual. Due to previous errors, we always check our bag in the drive thru to make sure our order is correct. Unfortunately, our sandwiches both had egg on the and there were no hash browns in the bag. We once again brought this to the attention of the employee (the same one that gave us attitude before) and we were immediately met with a nasty attitude. In a very sarcastic tone, he turned to his coworkers in front of us and said “apparently they ordered hash browns,” and proceeded to go rip the egg off of the sandwiches and hand them back to us. He once again said he did not charge us for hash browns and so we had to then pay for them after also paying for the egg we didn’t want on our sandwiches.

Based on his repeated nasty attitude, we asked to speak to a manager. We then waited out front for the manager who was unfortunately not very helpful. He proceeded to tell us that “the attitude” was hard to believe as this employee is his “tamest.” This felt like we were being blamed for HIS employees bad attitude and mistakes. Additionally, if your tamest employee immediately cops an attitude when a mistake is brought to their attention, you should probably train your employees to have better customer service. He also didn’t seem to believe us when I told him the egg was just ripped off our sandwich and said “I’ll check the cameras.” Not once was an apology offered from ANY employee in this situation. It’s very clear from our conversation with the manager that this issue is not being taken seriously and the employees attitude will likely never change. Both my roommate and work as servers and if we approached every issue with the attitude we received from this employee, we would lose our jobs. We only choose this Tim Hortons because it’s closest to our house, but after the repeated attitude and issues with taking orders, we will be driving further for our breakfast...

My grandfather who is in his 70s was there paying for a coffee and one of the daytime employees was taking his order. There was a sign on the counter in front of him that said the debit machine wasnt working, but he had cataracts which he needed surgery for so he tried using the debit machine and the employee raised their voice saying "can't you read? The debit machine doesnt work!" Disrespectful and I kinda wish I was there for that because who actually talks to an elderly person like that? That really hurt him. Worked there a couple months after that incident because I had no other option, boss was extremely rude for no reason. Very hard to have a conversation with her. She had her good days and bad days. Her good days were rare and she seemed to be sarcastic and snarky on her bad days. Some of the employees were very lovely and I miss them dearly, but I had to leave because the amount of dread and anxiety I felt going into an environment like that. On the bright side, there are a lot of employees in there doing their best and trying to make sure things are going smoothly so their customers are happy. Even if they mess up sometimes, they do try and I have to...

I've been going to this Tim's for about a year now. It wasn't bad at first, but something drastically changed within the last several months, and it got even worse after the renovations.

The food is very cheaply made. The crispy chicken used to be one of my favorite things to get, but it tastes so bland and gross now.

I've noticed that in the evening, there are only one or two employees running the entire store. I've seen multiple other customers just walk out or cause a fuss because they don't think there are any employees. There should be a bell customers can ring or the entrance door should make a sound when you enter.

The inside trash cans are very small, and with the addition of the pizza boxes, I have already seen them fill up to the brink with more trash piled on top or on the floor. Another inside trash can is desperately needed.

It's very clear that whoever owns this Tim Hortons doesn't care about the quality of the location or the food.

I wouldn't recommend this place to anyone. There are far better...