Halibut House Fish & Chips Pickering — Restaurant in Pickering

So on my family's first visit to Halibut House, we were left extremely disappointed. We went on National Fish and Chips day, and it took 20 minutes for the waitress to come and greet us and get our drink orders. We went around 12, and it was not busy considering the day. After thay, she took our orders (we all ordered the halibut). What really bothered me was that people who came in after us, got their lunch first. We were left waiting. Another waitress that served our neighbours, checked in on us and asked us if we had ordered. I replied that we ordered before them, so she kindly said she would follow up. Whereas our waitress, did not check in on us at all. She completely forgot about us. Within a few minutes, the other waitress that served our neighbours, said it would be out shortly. Within 10 minutes, the same waitress came out with our food, and apologized 3 times for the mistake. It was not her fault, yet she apologized on her coworkers behalf. The fish was flakey, but flavourless. I could have made a better dish at home. The best part was the fries. Honestly, as a family of 4, we buy the best food and ingredients and make amazing meals at home. We go out to eat once in a while, but I feel even that is generous. In the end, restaurants end up making you feel sorry you even went. The food is overpriced, the restaurants are over-hyped, and the service is...

Came here for Father's Day and waited 50 minutes for our food to come (1 breakfast special and 1 cheese omelette meal). When our food finally arrived it was a complete disappointment. I saw my order handed over to someone else who touched it before realizing it was not what he ordered. The waitress took it to the back then came back a minute later with obviously was the same plate of food. Then I waited before I could eat because what my dad had ordered did not come yet. When it finally came 10 minutes later the plate of food was a HUGE disappointment. The cheese omelette was as thin as a sheet of paper with the cheese being a processed cheese slice thrown in the middle with the smallest portion of home fries for $8.50. Wish I could show you a picture but it's a meal I never want to remember. When we complained to the lady about waiting forever and getting this disastrous plate she told us that "ya the cheese omelette isn't great compared to the other omelettes" okay...so why didn't you tell us that when we ordered???? sigh Such a big disappointment....

We tried eating in during Good Friday but it was just packed to the rafters. This is how popular this place is so we came back a few days later. Well, lucky us, we got the special Haddock Fish and Chips for $11, with coleslaw. The fish was fresh and perfectly cooked with a good crunchy crust yet sturdy fish, not mushy, inside. The fries were not as crispy as I wanted them to be but some like it that way. The coleslaw was good so I asked the server if I can take home my friend's slaw. Quick service from this Filipino server! Everything was perfect: waters refilled, leftovers were bagged, we didn't wait for the bill, and all were done with courtesy, and a friendly smile. The front door, which is a bit heavy, doesn't work very well; the handicap button doesn't work yet the other door doesn't open either. One needs to pull the heavy door to get...can't imagine how someone with a wheelchair can get in. Some plants are dying...This is why I rated 3☆ on...