KFC — Restaurant in Pickering

Not happy with this location. First off, they charge more for individual pieces of chicken now. Not sure why? Inflation? Anyways, I'm not born rich so I came in with a coupon other day. I was shocked when I was told that I need to use it online?! This is total confusion for any customer! Why have physical coupons if they're to be used only online? This should not be my problem. Coupons online should be online for online orders only! Staff was unable to honor price on coupon so I had to end up paying more than advertised. When I received my order I noticed fries were barely warm and wasn't fresh! Also my chicken was tiny! Weird! They barely ever have white meat. Staff is cold and unpleasant except for 1 guy who's barely ever there. At this location they're happy to take back your food if unsatisfied and sell it to another unsuspecting customer. Bad food practice! Also they charge for lil things like dipping sauce. Very petty! Even when you have coupons they claim they cant input them in system and will tell you coupons are for online orders only. They have an extra charge of $2 to switch a single piece of dark meat to white meat. They smile and tell you average wait is 20 mins knowing no one in they're right mind will wait that long for their order. rather go hungry than order from them. Now they close at 7pm because it seems they can't handle simple orders! This is the last time I go to this location! The Ajax KFC\ Taco Bell location near Bayly Street and the one in Pickering Mall is way better! They give coupons and honor them and give you decent size pieces of chicken and don't charge extra for dipping...

At the start of covid, the Pickering Town Centre location wasn't open, so I went here instead. My main complaint is the wait time and lack of organization. I always order online for pick up, to save time and hassle. With this location, they never prepared my order until after I arrived, even though a ETA is provided in the email. I can understand not packing the fries until I get there in order to keep it fresh, but the rest should be done. Upon arriving there is a "kfc.ca pick up" sign but it's in front of the cashier taking walk-in orders, so essentially, it is a useless misplaced sign. People aside from delivery couriers keep cutting me in line to pick up food (not the restaurant's fault however extremely annoying that they don't care), but it was really confusing why they told me I had to wait in line with the rest of the in-person orders when others seem to just walk past it and get served before me. Ordering online is almost slower than doing a walk-in. Instead of leaving this review initially, KFC sends a satisfaction survey afterward and I expressed my concerns there. They send an automated apology email back with a coupon for a small popcorn chicken, that expires 7 days from the time I placed the order. While it is kind of nice, I know it's automated, I know I wasn't going to go back within a 7 day period, and ultimately I avoid this location altogether now. I purposely drive 15 mins further to the next location because it's faster than waiting here. As for the food itself, it's KFC, it isn't the best,...

I came here on a weekday morning just after they opened.

This location is pretty old and in definite need of some new upgrades. It's old, sticky and has a smell to it. There is also limited seating here. So it's more of a takeout counter.

The staff are friendly but the service is incredibly slow. When I came in, I thought since they just opened for the day, the service would be quick and the food would be fresh. Boy was I wrong. 3/6 pop dispenser were not working, and the ones that did work, the syrup to carbonated water ratio was drastically off. The employee was aware that the Pepsi I ordered would taste off and promptly made a new one for me with me having to ask.

It took over 15min to make 2 burger combos, that's honestly wayyyyy too long especially for being the first customer of the day.

They also did not mark the burgers from each other ( one was veggie ) I wish they at least packaged the burger in the foil inside out so I could tell the difference.

Once I got home, which was only a 5min drive away, I noticed that the fries were spread out all over the bottom. Which was ok I guess, especially since I was travelling with it in the car. But what really frustrated me was that the fries were COLD, not warm, not room temperature, but actually cold.

The sandwich itself was also below average, as the lettuce was wilted, but thankfully the chicken actually tasted pretty good, but still not enough to forget every other downfall.

Highly unlikely I will return to this location unless they do some...