La Diperie Pointe Claire — Restaurant in Pointe-Claire

La Diperie in Pointe-Claire is the favourite ice cream spot for my wife and I. We love the choices of dips and coatings and the ice cream is of an excellent quality. BUT I did not give full stars for service because for some reason the opening hours are often not respected. On multiple occasions when the shop is posted as being open we are majorly disappointed when we arrive and the doors are locked. The latest time was this past Saturday in mid afternoon, probably the last beautiful summery weather day on a weekend for 2024...and it was closed up tight! So we went down the street and made do with another ice cream shop. The word of advice if you don't want to be disappointed is to call ahead, don't believe what you see posted on Google for the 'open' status, it's often not correct. UPDATE: The response from the La Diperie Team was also disappointing, they completely ignored the complaint about not respecting their opening hours. Am I to presume no effort will be made to correct...

At the best of times, the Diperie has very slow service. I mean. Very. Slow. But these days, it is absolutely ridiculous.

Now that this ice cream shop offers Uber Eats and Door Dash service, they can simply not handle the few customers that do show up. Twice in the last week, I walk in to the store, and either no one is there to serve, or the people who are behind the counter don’t acknowledge me, let alone let me know how long it will take to get to me.

It’s not like the place is ever packed, but the workers are busy filling online orders. When I asked if I was going to be served, I was told that they prioritize the online orders, and only then get to customers.

The ice cream there is pretty good, but it’s not worth being treated like a nuisance for simply wanting to buy a couple of cones.

There are plenty of other options in the village, and that’s where I will go.

I think everyone would be better served if they simply close their storefront and just fulfill their...

Love love love this place! Seriously though, the options of deliciousness are endless!! Did you know you can make your own chocolate bars?! Or that they have donuts? Or vegan options? If it wasn't for the lovely lady behind the counter, my friend would have walked out empty handed (she's vegan!). She was so attentive, kind and helpful, that I would return to this location for her alone! Not sure if they read their reviews, but if so: Thanks again for your time and patience with us...we sincerely...