Restaurant Le Gourmand — Restaurant in Pointe-Claire

I went for the first time tonight, after having heard great things about this place. Parking just in front, so that was a plus; the entrance, style, decor and even a fireplace give this place a nice style. Gray variety on the menu, anyone can find something the would like in this menu and everything looks great! We had the gnocchi with truffle and you can feel that the gnocchis are homemade, the sauce was amazing. Escargots as a starter which were some of the best ones I’ve had in Quebec, and the rabbit on the table d’hote was also great, the sauce was really tasty and the mix with the duck gnocchis is a good combination The wine is a fair price (100-120% markup from market price). And our host and who I assume was the manager or even owner was also great. The reason why this rating is 3 stars and not 5 is because there was a hair in my escargots plate, I realized when I had to pull it out of my mouth on my one to last one (at least I didn’t waste the whole plate, they were great so far) ( long thin hair, so it wasn’t mine before some comments reply that.) I let the waitress know and she just said “sorry about that” but nothing was done about the situation. I get that accidents happen and these things could happen but the most important part is how the situation is dealt with in this scenarios. I would go back, great food...

For a restaurant of this price point, I found the service and guest experience quite mediocre. Let me list you a few reasons why:

1. There was no hostess or anyone greeting us at the door. I was waiting there for 5 minutes until I had to wave down a server and ask if where I was standing was in fact the hostess stand.

2. The table d'hôte menu did list enough information regarding the choices. The server was left having to explain and present too much information that left the guest forgetting what was presented. The presentation of missing table d'hote information took approximately 2 whole minutes.

3. When asked if we'd like anything to drink, we responded yes, and requested 2 glasses of wine. The wine took 15 minutes to arrive at the table.

4. There was no check up done to ask if the food was to my liking after the first or second course of my table d'hote, only the main course.

5. I was not offered another glass of wine.

6. After finishing my coffee, 15 minutes elapsed and I was not asked if I wanted anything else or my bill. I had to to the bar inside (we were on the terasse) and the bartender had to go drag the server out from the kitchen where she was hanging out.

Having said this, the atmosphere was great and the food was...

Definitely a west island "spot". If you know, then you know.

Reviews seem great but... I'm not sure why the ratings are so high. For a restaurant that's been around for 27 years.... You'd think things would be seamless.

Service was ok.

Cocktails were weak and didn't have much choices. Wine, well, at least the wine selection was decent.

Every dish was subpar. Homemade gnocchi was decent, but scarce. Coconut shrimps were jumbo, but lacked on flavor. Boston salad was just off. Crab cakes were ok, but nothing extravagant.

Main from table d'hôte was the duck magret served with a sauce, only dish worth the money.

Chef's choice was the elk, just didn't deliver, meat was warm.

Every dish came on a plate hotter than the food! Just odd.

Brownie was cold but fresher than the stale choux pastry.

Overall experience was not pleasant for what the cost was. A lot better places for the price out there. Place was crammed...