Ye Olde Orchard Pub & Grill — Restaurant in Pointe-Claire

Ye Olde Orchard...I received some gift cards and and was so looking forward to trying out a new restaurant outside of my home of Laval, after readying the great reviews online.

The service was AMAZING! How pleasant it was to be spoken to in English, from the time we entered to the time we left.

My son and I both had the Raspberry Lemonade - very refreshing and very tasty. We had the Cauliflower Buffalo - WOW! Were they SPICY! Very tasty, and the ranch sauce on the side much needed! If you like spicy, these will be right up your alley!!

I ordered the Irish Stew and since it was Curry Fest, my son had Chicken Curry poutine. The stew was a nice big portion, however the beef was not tender at all - actually very chewy and some really fatty bites as well. The sauce didn't taste home made - the taste actually resembled a brown gravy mix and really didn't have much seasoning.

My son's poutine - for some reason the entire poutine was covered with more half cooked onions than there were French fries or cheese. And the chicken pieces were small cubes of chicken that almost tasted like boiled chicken. It was not eye pleasing or tasty. What helped a bit was my son dipping his fries in the leftover gravy from my Irish Stew.

The place looks amazing, it makes you feel like you're in an Irish pub. Very homey with fantastic service. However, sorry to say, I'm not sure we'll go back to use up the remainder of the gift cards I have. I had such high hopes.

EDIT 11/28/24 - My son and I returned and gave it a second shot...and I must say, it was well worth the second chance.

We shared the Jalepeno Poppers, they were really good! Just the right amount of kick without being the Buffalo Cauliflower level of spice.

My son had Chicken tenders with fries which he really enjoyed.

I don't often order a burger from a sit down restaurant but I am so very happy I did! The Orchard Burger, hold the mushrooms... to be exact. Oh my, that had to be one of the best burgers I have eaten. The caramelized onions are truly caramelized, not just fried. Simply delicious! And the home fries, crispy but somehow not greasy.

Not to forget the drinks...my new fav is the Seas of the Day and the AMAZING service. You can surely expect me back!!...

Well now. We had a choice between Gigi’s pizza or to try a new restaurant. So we went to Ye old Orchard in the Pointe Claire village. The sign on the front door says to go through the terrace entrance. Other people were there before us and were waiting and waiting.

They got tired of waiting and they intruded to find a table. Same happened to us. Nobody to check new customers in. We pushed in and Anna, the waitress happened by. It seems to bother her to have to deal with us.

I asked for a table for 2 and a few tables were bussed but not cleaned. She said we could sit over there if we didn’t mind. Right from that point, I could feel her bad attitude. No smile no welcome not happy to serve ONE more table.

We could see at least 3 more waiters, all busy. To make a long story short, we had to ask her twice to wipe our table. We asked 4 times to get water glasses and we only received them because another waiter intervened.

She finally took our order. At this point, no utensils no water still. She then brought the plates. Had to return with utensils and ketchup(asked twice and they fill brand mark ketchup with cheep one, taste awful).

She never checked on us after that. I had to ask another waiter for the bill and a take out box. I said where is our waitress? He answered that her shift was over. She just left and abandoned our table. Good service from the male waiter. Extremely bad service from Anna(He said her name was).

Food: butter chicken was good as per my hubby. Fried pickles good. Chicken fingers and fries over deep fried, almost broke a tooth. No salad option over fries. Expensive. Lovely garden, no bugs. Would...

I ate the fish and chips at the one in NDG before, LOVED IT, and thought I would give this place a shot. I placed an order for pickup and the lady over the phone said it would be ready in 15 minutes. I got there in about 20 minutes and after waiting for another 10 minutes, they told me they made a mistake with my order and that they were fixing it. Another 5 minutes later and they told me they couldnt find my order, which didn't make sense to me given that they just said they were fixing my order..? Whatever, things happen. I waited another 5-10 minutes and was super happy to get a fresh order. I get home and both my orders of the fish and chips are missing the Tartar sauce and the coleslaw.. I didn't really feel like using up my gas to drive back for that. The Fish and Chips taste great, but the takeout service was a bit disorganized, crammed, and slow. Maybe it's a better experience when you dine in.

Update: such amazing customer service from the manager. Have yet to dine in due to my work schedule but the owner has been super amazing with following up and you can really see that they care for their clientele! Finally had a chance to dine in and the atmosphere was super nice. Friendly staff, generous portions for food, all around...