Second Cup Café — Restaurant in Pointe-Claire

My wife and I went and bought a drink from Second Cup counter  and sat on one of the tables infront in the mall . My wife's friends came over to talk to her so I gave up my seat and found another table to sit on  not too far and I decided to pull my laptop and do some work quietly in peace. All of a sudden, I was interrupted by  a loud  voice asking me if I bought something .. I looked up and saw a rough guy (glasses and fuzzy hear )  standing in front of my table looking down on me . He proceeded to tell me , and without giving me  a chance to reply , that if I dont buy anything he will kick me out and I will have to leave. At this point I felt disturbed and insulted by his threat and rude way of ordering me out. All I wanted at this point was to continue working peacefully on my laptop and not being disturbed by anyone.  Well, I told him he has no right to talk to me in this manner and I found his style disrespectful and in any case I won't reply to his question and wanted him to leave me alone. He went and came back with someone else a (blond guy with a beard who i recognized as one of the guys who served me behind the Second Cup counter earlier when I bought my drinks in the begining). The blonde guy said to me that he is the manager and that if I dont buy anything he will call security on me to kick me out. I replied that I come to this mall for years and sometimes I sit at the same spot and never had someone hassling me like  him or his staff like that. I said that if he wants to call security he can and that I am not breaking any law by sitting there and that his way of being rude and intimidating to clients like this is not good business  practice and might drive clients away. If his excuse was to make sure only clients use the area ( which by the way is an area in the middle of the mall with no clearly visible markings or signs that says it is exclusive to Second Cup ) then he should be more polite and gentle telling people so and not order or threaten to kick them out in a condescending manner. The so called manager and his rude staff left only to have security come to me minutes after and telling me that the manager  allege that  I am siting without buying a thing and asked me to leave. I refused to leave and asked  the security on what basis he wants me to leave. He replied because I did not buy anything and I said no we did ( we had the proof ) and even if we had not there was no clear signs big or visible enough to warn people of that and that it was not fair and in fact very  disrespectful especially that no laws were broken. After all we live in  a free country.  We can sit  whatever we want as long as you dont break any laws or infringe on others. At this point the security guys could no find a good argument to back up the manager and so he started claiming that I was, according to the manager , disrespectful to them . I refuted that and insisted that I was defending my rights . At this point my wife had noticed what was going on and came and started talking  to the security and telling him that we were regulars of the mall and we were merely normal  clients  who came and served ourselves and simply wanted to have a place to sit peacefully only to find ourselves  harrased by their staff and ordered in a rude and inhuman way out only because they suspected that I was siting on a table on my own with my pc but seemingly have not bought anything! My wife went to the manager and told him that his way of dealing with clients is not appropriate to say the least. In fact it was degrading and  constitutes  harassment.  They disturbed our peace , threatened us in a humiliating way and wasted our time and energy.We feel the owner  owed us some kind of apology to say the least, for disturbing our peace and causing us distress that way . The security came back to tell us that the manager apologized to us and that he is informing us of that. The manager  did not bother coming  to apologize directly to us ! We don't recommend this...

WORST CUSTOMER SERVICE I RECEIVED IN MY LIFE !!! I always loved second cup and I always found that their employees were super nice! But May 10 on Friday night at 7;15pm I had the WORST SERVICE EVER from the 3 attitude girls that was working there .

I came in with my 2 kids (4 and 6) . I was going to buy hot chocolate for them but my son really had to go to the bathroom like really badly so I went to the cash to ask for the washroom key and the employee was serving a client but I did ask her politely if I can have the key please for the bathroom and she said “HOLD ON, I’m with a client right now .. I’ll give it after .. super rude !!! Then I ask the other staff beside her which was doing nothing and I ask her also for the key because my son is about to pei his pants...

They both gave me the worst attitude and the second girl gave me the key...

Coming out I said the the one rude .. next time when a mom with kids who needs to ask you for the key for the kids .. and then she interrupted me and said Mme ... I don’t care about your kids .. I really don’t ! I was shock and I reply to her the day you’ll have kids you’ll understand and she said I’ll never have kids !!! So rude so mean and they we’re all giving me the worst attitude ... the one at the cash had brown hair with tattoo the one that gave me the key was blond and the other one also doing nothing other then passing the broom was brunette and also so rude ... then I didn’t understand why they were acting like so I told the worst girl .. the cashier F U BUT by mimicking so kids didn’t understood ... the cahier saw security and she scream security security so the very nice security came in and he clearly saw that the girls the 3 girls had problems because they were still giving attitude and all...... the security told me don’t worry it’s ok I said I know but this is unacceptable!!!!! I will contact the head office , the owner and the manger and this situation won’t stay here.... I hope they all 3 of them loose their job because this is not what you want for the image of the business

From a very disappointed customer that love second cup and always by The pass 20years ..

Thank...

Despite the negative reviews for this coffee shop, I’ve been here several times and haven’t run into any issue.

On my recent trip here, I got a small black coffee which was piping hot and not stale. I probably waited around 2 minutes before my turn came up.

I did want to grab some sweets such as the nutella cookie and the cannoli as those are my favorite to get, but the display for the sweets was pretty empty as I had gone during the rush hour.

That being said, the nutella cookie is really soft and has plenty of nutella inside, fairly big in size if you’re willing to share or not.

Cannoli is generously filled with ricotta, the shell is firm and crunchy, making it a great...