Dairy Queen Grill & Chill — Restaurant in Ponoka

No complaints with service, staff is great. However, you can see how exhausted and burnt out they all are, for working more hours than they’re supposed to be, and not having enough staff especially on Stampede week. What’s worse is that the owner/manager wants to extend store hours until after midnight just to accept more customers, with no regards to staff’s welfare. In addition to that, their shift leaders keep on sending extra staff home due to their concerns of increased labor, leaving more tasks for the few people who will be left until the restaurant closes. This place’s management needs to be more concerned of their staff’s wellbeing rather...

My husband & I stopped into our local DQ in Ponoka AB Valentine’s Day Feb 14 2025 for a lovely ice cream desert & pickup a ice cream treat for our grandchildren for Valentine’s Day treat we had an bogo coupon for the delicious dilly bars but we didn’t take a close enough look @ the coupon it had expired end of Jan 2025 we thought ok maybe something else for our grandchildren when the Manager Maynar approached us & said that was fine we could still use it we are seniors on a fixed income we definitely appreciate his kindness & service we will continue to patronage our local DQ in Ponoka AB we recommend...

My husband placed an order for my 1 year cancer free celebration. He asked for a pink ribbon on a white caked with hot pink edging. Which they nailed. However the wrote 1 year cancer free in Red? Why? You don't have black at least? And then they took it upon themselves to add ribbons around the side of the cake, which would have been a nice addition had they not been RED!! Red means Multiple Sclerosis, drunk driving prevention, drug prevention and for the fight against HIV/AIDS ! I am absolutely disappointed 😞 I'd post the photo but it doesn't give me that...