Mucho Burrito Fresh Mexican Grill — Restaurant in Prince George

I came in to the store to grab the family taco pack for 4. When I came in there were multiple workers and one customer who was ahead of me. It took 15mins for one burrito to made as the customer and worker chatted the whole time. When i was up to order, the worker acted like he didn’t know what taco pack I meant so I pointed to the sign. He told me that it has to preorder as it takes over 30mins to make and they were too busy. Again, no one in the store. I said I was happy to wait. The guy had a super bad attitude but agreed to make it. There’s two meat choices included, he got one wrong and I asked for the correct one, again bad attitude. He said I could pick only 2 toppings for tacos out of everything. I said online it says 4. He proceeded to say that I was lying and they’ve never given four topping. I showed him their website and skip the dishes were it said 4. He finally agreed to 4. Next he proceeds to tell me, half way thru making the order it’s taking too long and if another customer comes in he’s stopping my order. I said noones here and that is fine. Took over 40min to throw 4 toppings, and some cold tortillas into a container. Right before I pay, the worker brings out another worker who starts going off on me for not preordering and that they have other orders then just mine. I let the guy know that I’ve worked at mucho and I understand that as I know they have skip orders aswell. Worker states that he’s been at this location for 3 years and that I’m lying about having worked at mucho. I said yeah..not this location. Anyways, 40min later when the order was complet, I said thank you for making it and next time I will pre-order. Guy rolls his eyes at me and walks away. I get home and the order is incorrect. All of this to say, my husband and I live near that complex and eat at mucho, Quiznos, and second cup. All owned by the same guy. Won’t be back to any of those locations any time soon as this experience/treatment...

My problem with this mucho burrito is not with the service or restaurant, although my experience with both is average at best. My problem is with the cost and taste of food. I got a mucho burrito with extra meat, cheese, chips, lettuce, and lots of burrito sauce. (Side note, they charged me extra for almost every topping near the end without telling me they added extra of certain toppings) The meat was very dry and didn’t have a ton of flavour. The cheese was cheese, nothing special but I didn’t expect it to be special. The lettuce looked and tasted wilted and old, The chips were fine, and the sauce had very little flavour. Normally when it comes to fast casual food I’ll let poor quality food slide because it’s usually cheap, But this burrito cost 22$! I could go to the red robin across the street, pay the same amount, and get a restaurant quality meal to go, and it would be equally if not more filling than the burrito I got. Now I understand that not everything I said in this review could be fixed by the restaurant staff and management, the prices of items are an example of that. But why would I or others as consumers go to a restaurant that charges a high amount (which in my opinion overcharged me) for a poor quality product rather than somewhere...

Very rude staff. One male employee has very bad attitude. He didn’t ask me properly my purpose of visit, Instead used an eye expression, which is unprofessional.

Secondly, insulted me in front of another employee and customers. I am from India and the employee is Indian as well. On May 16th around 7:00 PM, I asked him for my order in ‘English Language’ then he asked me if I need a bag in ‘Punjabi language.’ I said “yes” in ‘English Language’ and it might bothered him. Because I didn’t reply back in ‘Punjabi language’, he asked me with very bad attitude and bad smile if I know my native language. Him and another employee starts laughing at me. I am not in funny mood all the time to take it as a joke and It was just a word “yes”. And there is no need to be upset about if I talked in English. But, instead of keeping it simple he chose to insult me.

I went back to him to complain, Instead of apologizing, he starts arguing with me and said, “that’s my way of talking and can’t be changed”. I feel awkward and helpless. I am not going to go back to that place even-though the food is great. I didn’t want to engage in any talking, I went to pickup up my order and got insulted for no reason. Very bad...