Cochon Dingue Grande-Allée — Restaurant in Quebec

My husband and I went for breakfast while staying at the hotel February 3, we knew it would likely be busy given it was Carnaval time, but we were very excited nevertheless. Our waitress wasn't exactly cheerful when seating us, she sat us in a main walkway just outside of the kitchen. My husband kept getting bumped by staff and customers, and even got smacked by a baby highchair that a server was bringing to another table. There was a waterfall behind me that was very loud and on top of that it was loud due to the business.

We ordered right away and received our coffee and tea relatively quick. Then we finished our drinks before our food arrived because it was taking quite some time, the coffee was free refills but our server only came back around once to refill the cup. Our food finally arrived and it was excellent, very delicious, I had the breakfast sandwich (contents were great, and the potatoes were delightful, the bun was a little stale but acceptable).

Then our waitress went MIA, it had been like 40 minutes, at one point I saw her flipping chairs accross the room in the bar, maybe to close off an area. Then I made eye contact with her after she sat another table, she gave me a nod and I thought she'd be coming over. We had stacked the plates nicely and sorted everything for her. She never came back to the table. We were just waiting and waiting, so finally I got up and asked a waiter that was walking by if they could help us get the bill. I dont know where our waitress came from but she very quickly came over and snapped at me, "you can see we are very busy!", before I could say anything she turned away to the kitchen and as she was turning she made a face. I felt bad that she felt overwhelmed, but we couldn't wait around all day, we had activities to get to and we had finished our food long ago. She came back with the bill and POS machine moments later with the same attitude. Maybe she lost track of time with our table, but we were finished all of our food and drinks for quite some time, I didn't mean to offend her and I wasn't even mad, we were just seeking assistance to be able to leave.

We intended on going back for breakfast each morning, but now I feel weird about it and definitely don't want to go...

I had visited another Cochon Dingue in the old section of Quebec city years ago and loved it. We were shown our table and made our food selection. As this was Easter brunch, we asked about mimosas and were given a very vague description about the fruit juices and alcool. I should have listened to my gut instinct. Honestly, I do not know what they served us but it was nothing like what a mimosa tastes like, more like something you would serve a five year old. The 3 adults ordered the special local brunch plate. The kids ordered pancakes. The 3 adult plates were lukewarm. But we were so hungry we ate the meal. And the waitress Sandrine, never looked our way or came to check on us. When she cleared the table I mentioned the issue just to let her know. She disappeared for 10 minutes and then announced we would get a courtesy discount. We did not want coffee at the table or coffee to go and were very clear, yet she disappeared for another 15 minutes. All the while we are trying to get her attention and pay. At this point there are only 2 people waiting at the table as the kids are rearing to go. The restaurant is almost empty. When Sandrine the server finally shows up so I can pay she pretends she wasn't sure about the coffees. One thing is for sure, the 133.$ bill certainly did not reflect what we had for Easter Brunch. I highly recommend that this server receive supervision or better training. It seemed like a chore, or it was beneath her to serve us. Definitely not...

Bonjour ! Une expérience en deça de mes attentes car, malheureusement, le menu est loin d'être au point. L'entrée de bedaine de cochon était infecte : tellement salée qu'il s'agissait clairement d'une erreur de proportion dans la recette. Malgré que la serveuse soit courtoise, elle devait être inexpérimentée car nous n'avons eu droit qu'à des excuses prononcées du bout des lèvres et aucune offre compensatoire ; voici ce que la serveuse nous a dit : "C'est un nouveau menu, depuis cette semaine, donc il peut y avoir des erreurs...". En plus, le steak (en table d'hôte) aussi goûtait extrêmement salé. La cuisson était parfaite, cependant mais pas mangeable car tellement salé, un peu comme des frites du Mc Do, quand ils mettent trop de sel... Alors, j'ai été obligée de me plaindre encore (c'est très gênant car je suis une personne positive qui n'aime pas faire de vagues). Ils ont gentiment remplacé mon steak sans discussion. Sauf que cela a grandement perturbé notre repas car il s'est passé un bon 20 minutes avant que mon steak revienne. Il était correct, il ne goûtait plus exagérément salé. Sauf que la presse a fait que je l'ai avalé vite et qu'en plus, j'ai dû demander de la sauce (car la sauce que j'avais eu avec la 1ère assiette était froide, mais personne n'y avait pensé). Ça semble de l'ordre du détail mais c'est justement ça que nous avons vécu; un manque d'attention au bien-être des clients. Bref, on a dû prendre breuvages et desserts pour emporter et terminer de manger rapidement, car nous avions une activité prévue à 19h. Notre réservation était à 17h30... Sans tous les problèmes, nous aurions eu amplement le temps... Bref, je ne crois pas que j'oserai prendre à nouveau le risque de retourner à ce restaurant... Car le cochon dingue, c'est manifestement le client ! Et, sur ma facture de 150$, il n'y a pas eu de rabais... Ni de "gracieuseté"; On n'a même pas daigné m'offrir la salade que j'ai prise en remplacement de mon entrée trop salée. Pourtant, je ne suis pas allée manger "à mes risques" en tant que "testeuse" de menu ! Alors, je peux dire que l'impression laissée est à l'effet que l'équipe de gestion ne démontre aucune considération pour ses clients... Et personne n'est venu nous voir non plus pour offrir des excuses ou un verre de vin, pour montrer que ça avait une quelconque importance que nous ayons eu ces erreurs dans notre repas ainsi que les inconvénients qui en ont découlés, que nous ayons eu une expérience difficile et qu'une partie de notre soirée en ait été affectée. En fait, je me sens déçue, et un peu insultée, que nous ayons été si peu considérés. Pourtant, nous sommes demeurés aimables et courtois jusqu'à la fin... Alors, je ne comprends pas et n'en reviens juste pas. Vraiment décevant, ce resto. Pourtant, l'ambiance était agréable et laissait présager une belle soirée... À noter que la salade au brie, avec fraises et amandes effilées était, elle, délicieuse, de même que le poulet (table d'hôte ) choisi par la personne qui...