Starbucks — Restaurant in Red Deer

August 2025- I am writing to commend Wanda for her exceptional patience and positive attitude toward all customers, particularly during a challenging drive-thru situation in August 2025 at your Red Deer, Alberta location. During our visit, Wanda demonstrated remarkable consideration and composure while assisting us with our order to accommodate a dairy allergy. Unfortunately, an impatient customer behind us began honking and using profanity, which created significant commotion and pressure, exacerbated by the busy conditions. This led to a mix-up with a couple of order items. In a commendable executive decision, Wanda chose to remake the order at no charge, thereby alleviating the tension and ensuring we received exactly what we needed. This was not due to any error on her part but rather the high volume and disruptive behavior from other customers. Throughout the incident, Wanda remained calm, collected, and professional, transforming a potentially frustrating experience into a positive and memorable one—especially in the face of the "Karens" who were making the day difficult for everyone. Please extend our deepest appreciation to Wanda; we were truly impressed by her handling of the situation. Your team at the Red Deer shop is outstanding, and our pit stop there was all the more enjoyable because of her efforts. If it would be helpful, we captured video footage of the incident and are happy to provide it or upload it to Google Maps for your reference. Thank you once again for Wanda's...

I done a online order when a got to starbucks it wasnt ready i waited for an half an hour i notice one girl was doing most of all the work and the rest of the peoplewasnt doing much. So i went to the teller and said i been here for an half an hour my order should b ready. She said talk to the girl in front. So i told her i talk to her all readyshe said it b out soon as possible. Will i told the teller it was a blueberry muffin so se look and there it was sitti g there. Lol I understand it was busy but maybe someone should step up to the plat and give that poor girl a helping hand. Or if they dont no how to do the job have more training to...

I usually enjoy my visits to this Starbucks, but my recent experience left me disappointed. When placing my order, the barista, Kaye, appeared to have difficulty understanding me, which I was patient with. However, when I politely asked her to confirm the order to ensure accuracy, she seemed visibly frustrated and responded rudely. By the time I got to the window, she refused to speak or acknowledge me at all.

I understand that everyone can have an off day, but respectful communication is essential—especially in customer service. I hope this feedback is taken as an opportunity to support staff with training on professionalism and customer...