Agave Authentic Mexican Grill — Restaurant in Regina

So below this is my old review, not long after I had posted this review; Sergio the owner/chef immediately jumped to make things right after a not so wonderful experience. He was extremely apologetic and willing to do what it takes to create the customer experience everyone deserves. We were taken care of during our meal by Wendy, the manager and Yitza (sorry if I spelt that wrong), our server both of whom were amazing/friendly. Yitza was very attentive and we will be asking to be seated in her section on future visits. The food! It was hot! What more could you ask for, it was amazing as we suspected it could be with a change in temperature. We were more than thrilled with our new experience at Agave, and will happily be back again in the future. To the wonderful staff/Sergio we dealt during this visit at Agave, thank you. A restaurant as good as this has the profound ability to be continually amazing based solely on staff like you.

The old review: How does one sum up such a disappointing experience? We came in about a week ago, and we were thoroughly unimpressed. Firstly, it was very busy, while this doesn’t normally lead us stray (a good kitchen staff should be able to keep up), we should have ran for the hills immediately. We were sat in a section with a large birthday party and it seemed it was all the staff could comprehend to take care of. We received menus right away, but no one appeared to take drink orders for at least twenty minutes, and at least another twenty before said drinks arrived. Following that, we didn’t have anyone come back to take food orders for quite a while after as well. We had been sitting in the restaurant for an hour and a half before we even received our appetizer, which was cold; and the waiter we were able to flag down (not ours) justified it by saying “it’s supposed to be luke warm to cold”. I don’t know about you, but 99.9% of restaurants I’be even been to, don’t tell you something hot is supposed to be something cold. Additionally, when we complained that we hadn’t received our entrees yet while we could clearly see several people around us receiving theirs when they had arrived after us, the food magically arrived within minutes. Oh and spoiler, also cold. Food itself was good, would be better hot like...

Unjust Treatment of Employees - Agave Authentic Mexican Grill Review

My recent experience with Agave Authentic Mexican Grill of Regina has left me profoundly disappointed and disheartened. I feel compelled to share my review to shed light on the unfair treatment of my granddaughter, which I find to be wholly unacceptable.

To provide context, my granddaughter has been under doctor's care due to a painful injury and has been prescribed strong medication to manage her pain. Despite being fully aware of her condition, the restaurant management called her last night and asked her to come in and help with setup, even though she was scheduled to be off work and under the care of a medical professional.

What adds insult to injury is that when my granddaughter dutifully showed up on her day off today, she was abruptly and unjustly terminated without cause. This callous action speaks volumes about the lack of compassion and consideration shown by Agave Authentic Mexican Grill towards its employees.

As a concerned customer, witnessing this blatant mistreatment has significantly tarnished my perception of this establishment. It is crucial for any workplace to prioritize the well-being and safety of their employees, especially when they are under medical care. By willfully disregarding my granddaughter's health and firing her without proper justification, Agave Authentic Mexican Grill has demonstrated a complete lack of empathy and respect.

I sincerely hope that the management of Agave Authentic Mexican Grill reflects upon its actions and reconsiders its approach to employee welfare. No one should be subjected to such callous treatment, especially during a time of vulnerability and medical need.

Regrettably, based on the unjust treatment my granddaughter endured, I cannot in good conscience recommend Agave Authentic Mexican Grill to others. I urge potential patrons to consider supporting establishments that prioritize the well-being and fair treatment of their employees. It is through our collective choices that we can foster a more compassionate and...

*edit original experience below.

I was reached out to after my previous experience to bring my party back. And I am certainly glad we went back. This time the service was phenomenal and once again the food was very delicious. The server we had on this experience was very kind, great to chat with, gave some good info about a few menu questions and took care of our drinks orders quickly and checked on us regularly to ensure we had a great visit.

Started off pretty shaky, had a reservation for a friends birthday. Walked in with a party of 4 people, then proceeded to stand there for about 10 minutes. Before being acknowledged, then when the bar tender of all places saw nobody was seating us left from the bar to seat us. Then we waited about 10 more minutes to get water and menus from our waiter (whom we saw maybe 3 times during the entire 2 hour stay). Drink ordered were pretty quick surprisingly since it seemed like the bartender was doing 3 people’s worth of work. Waited maybe 15 more min to try to order food. Which again surprisingly was pretty quickly brought out by other staff members. And credit where it’s due the food was fantastic. But not nearly good enough to justify having to wait for any type of service. No check in to how food is, check to see if you want any more drinks. More waiting to try to get a take out box for one member of the parties food. Then tried to order dessert for the person with the birthday but nobody was there to ask. At this point the entire party wanted to walk out since it seemed nobody was interested in taking our money since my wallet was on the table credit card out for about 20 minutes. When someone did eventually show up they asked if there was anything going on to which we said it was a birthday supper. Then they said oh we could have brought some churros which at this point just got under everyone’s skin even further.

Don’t plan on dining in here again any time soon which is a shame because the food really was good. I just can’t justify wasting that...