Tim Hortons — Restaurant in Regina

I went to order a fully loaded croissant with bacon and instead I asked him if he got the right one cause I said I saw a box and he said yeah that’s right one and and I repeated I said croissant and he said yes I said you got the croissant loaded and he said yes and then when it was time to get my order, they called out a different order like scrambled eggs and bacon I had a fork so I was kinda like I don’t think this is my order. Is this croissant then that I told the one lady that I want to croissant then she told me they would they don’t have those croissants anymore then I said OK well, then I just want a normal croissant with it then Then she said oh yeah yeah fully loaded croissant OK and then I said again fully loaded croissant with bacon and scrambled eggs and she said OK and then I got a croissant with sausage scrabbled so I’m not upset or anything. Just a little disappointed cause I was looking forward to having the bacon in it but I needed to get to work so I think that it was pretty busy there, but I also saw that they forgot something in another person‘s order ahead of me so just really keep make sure you listen closely to what your customer is saying because this can all be prevented and I had to...

Subject: Complaint About Poor Customer Service

Dear Tim Hortons Customer Service,

I am writing to express my disappointment regarding an ongoing issue at your 4455 Rochdale blvd ,On December 16, 2024, at approximately 11:30 PM, I visited the drive-thru at this location and encountered extremely rude behaviour from one of your employees.

This employee not only failed to attend to us properly but also responded rudely when I asked for her name to provide feedback. She ignored us entirely and refused to assist further. Unfortunately, this was not an isolated incident; this is the 5th or 6th time I’ve experienced the same behavior from this employee.

While I have always appreciated the welcoming service at other Tim Hortons locations, this experience has left me extremely disappointed and unwilling to return to this particular store and I ask everyone in my circle not to visit this location..

I hope this matter is addressed promptly to ensure better customer service in the future.

Thank you for your attention to...

To the Team at Tim Hortons on Rochdale,

On behalf of our family, I want to extend a heartfelt thank you for allowing us to celebrate my dad’s 90th birthday at your location. My dad has been a loyal regular for over 25 years, and Tim Hortons has become such an important part of his daily life. It’s more than just coffee to him—it’s a place where he connects with old friends and makes new ones, all while enjoying the welcoming atmosphere you create.

Having the chance to celebrate such a special milestone in a place that means so much to him made the day even more memorable. Your kindness and support truly made it feel like home for our family and guests.

Thank you for being such an integral part of my dad’s routine and for helping make his 90th birthday so special. We are deeply grateful.

This message captures your appreciation and the personal connection your dad has with the location. Would you like help formatting it further or ideas for where to share it (e.g., a thank-you card or social...