Daldongnae Korean BBQ - Elgin Mills — Restaurant in Richmond Hill

They dont allow to come in service dog. Because the Daldongne rule is nor allow to come in service dog without cage. They said we have to put in the dog in the cage. By the law service dog dont need cage. They creat the law by they own taste. The reason for cage is daldongne use BBQ fan. Some people dont matter with this kind of case. But people who has the service dog, then carry dog cage. Then you will be take dog with you.

Thanks for applying my review. But you dont get my point. 1.Location manager said "I have to put dog in the cage. 2.Your not the only one who carry raw meet and bbq in restrant. All the public restrant has to allow come in service dog.

I'll come by one more time. If locatiom manager refuse come in service dog. I'll do what I can do.

If a restaurant refuses to allow you (or someone else) to enter with a service dog, that is generally against the law in Canada and the U.S. (and in many other countries), because service animals are protected by disability rights legislation.

Here’s what you can do depending on where you are:

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In Canada • Human Rights Complaint: Each province/territory has a Human Rights Tribunal/Commission where you can file a complaint. • Example: In Ontario → Ontario Human Rights Tribunal. • In B.C. → BC Human Rights Tribunal. • Accessibility Offices: Some provinces also have accessibility directorates (e.g., Accessibility for Ontarians with Disabilities Act office). • Public Health or Licensing: You can report to the local Public Health Unit or Municipal Licensing Office since restaurants need licenses to operate.

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In the U.S. • ADA Violation (Americans with Disabilities Act): • You can file a complaint with the U.S. Department of Justice (DOJ) online or by phone. • You may also contact your state’s civil rights or human rights commission. • Local Government: Some cities/counties also accept discrimination complaints through their human rights offices.

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What to Do Immediately Stay calm and politely inform the staff: • “This is a trained service dog. Under the law, I have the right to bring my service animal into this restaurant.” If they still refuse, take note of: • Business name, address, date, and staff involved. • Any witnesses if possible. File the complaint with the appropriate authority above.

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👉 Do you want me to look up the exact office and contact info for reporting in your...

Tonight was supposed to be a special celebration for my daughter after her downtown performance. We chose Dalgongnae on Elgin Mills, her favorite restaurant, and invited her grandparents to join us — 4 adults and 2 kids just under 10.

We ordered 6 portions of meat initially, followed by another one later on. As usual, the server brought out side dishes and, surprisingly, two soups. In our previous visits (just the 4 of us), we’ve always been given one soup, so I assumed the second was because of the larger group. I served one to my dad, and my mom and husband shared the other.

While grilling, I requested one more soup. That’s when things took a turn. The owner — a woman with glasses — came to our table with the soup and abruptly said, “This is your last order of soup.” I was stunned. My parents felt uncomfortable and hesitated to ask for any more side dishes. The mood changed immediately.

I approached the owner to understand, and she said soup isn’t provided per person. We were a group of 6 (4 adults, 2 kids), and this was our third soup. Then she claimed the server had mistakenly entered two soups, not one, and that’s why she felt the need to step in and “inform” us of the limit. I told her that if there’s a soup policy, it must be clearly written on the menu. You cannot randomly enforce rules based on your mood.

Frankly, it's soup — water, seasoning, a few veggies and tofu. It’s likely the cheapest item offered. I would’ve gladly paid for another if it was such a big deal. Instead, her attitude embarrassed us and ruined a meaningful evening.

To his credit, the manager came over after noticing the tension and was incredibly professional. He explained they’re working on a policy of 1 soup for every 3 meat orders — which we technically met, having ordered 7 in total. He acknowledged that a policy still in development shouldn’t be enforced and even offered desserts for the kids, which we politely declined.

I’ll say this — the food is consistently great, and the servers are wonderful. But the owner is unprofessional, rude, and lacks the customer service skills to manage hospitality. I don’t think I’ll be returning to this location — not out of spite, but because I no longer feel comfortable or welcomed in a place that once felt...

What was supposed to be a happy evening celebrating my daughter’s birthday ended in a sour note at this restaurant.

We had 3 orders of meat for our family of 4 (youngest child is 11) as we are not big eaters and that’s how much food we usually order at Daldongnae. As usual, the food tasted amazing and all the servers were attentive and courteous.

However things took a turn when the owner (lady with glasses) came over with the bill at the end. When she handed over the machine to pay with credit, she was watching while I selected how much to tip which I felt quite uncomfortable. As I hand over the machine back to her, she sternly said there is in fact a policy of one order (of food) per person, and she thought we would order more food during the meal (ie to make up the quota since we are a party of 4). I was quite shocked and didn’t quite know how to react. I wasn’t sure if she expected me to pay a minimum charge since we didn’t order 4 things?!?

I told her when we initially ordered the food, the server didn’t tell me about this policy. She said well next time we need to follow this policy. She made us feel embarrassed and upset. If this was in fact a new policy, then it needs to be communicated clearly on the menu. This “new” policy was not communicated by any of the servers, it doesn’t feel right for the owner to tell us at the end and make us feel like we violated an “unknown” policy?

I definitely will not be returning after this...