Pizza Nova — Restaurant in Richmond Hill

Disclaimer: I'm not into bashing businesses on line. Before posting this review I did call the main Customer Service number, but the nonchalant approach there proved to be a waste of time.

Stopped here around 7:00 PM , Sept. 18/20 and picked up a medium pizza with pineapple & pepperoni, and an order of 10 honey garlic wings. Total for the order was just shy of $25.00 and as far as I'm concerned based on the food quality, I was charged double what I should've paid. With no exaggeration, the crust on the pizza was no thicker than the cardboard used to make the box, the edge of the crust was MAYBE 1/4 inch thick, and the box probably had more flavor. The only other thing to note was the oil from the cheese that had collected on the curled pepperoni. When I opened the box of wings there was absolutely no sauce on the wings, but there was a puddle of it sitting in one corner. The "sauce", as they called it, was like water, and so thin I couldn't even get it to stick to the wings. According to Customer Service this cardboard thin crust is the way Pizza Nova makes their pizza, although there was no answer when I asked what would happen if I actually ordered a thin crust pizza. They also couldn't explain why the other locations make a regular style pizza with a decent crust. When I asked the lady about the wings she was already aware of the watery sauce and said this is what Pizza Nova uses. As of this writing, the remainder of the "sauce" has been sitting in my freezer since Friday and I can still pour it out of the dish, so whatever is in it , it certainly isn't honey. My best advice, if you're in the area looking for pizza, there are 2 Pizza Pizza locations within 3 blocks, north and south of this place, and at least one other non-franchise location near Yonge & Major Mackenzie. Save your money...

Offered a large pizza was told it would take 35 to 40 mins it took just under an hour my kids were starving I opened the pizza box to find that the driver must have dropped the pizza it was a mess and it was cold I called in and was told they would send me another pizza why in the world would I want another pizza from this location They offered me a credit but the credit could only be used at the location on Levendale in Richmond Hill who would want another pizza from this location I wanted my tip back from the driver as a matter of principle they told me the driver would be their in another hour to refund me because he had a lot of deliveries Wow what customer service that is; been ordering from this location for many years have had issues in the past where the order was not correct and many times it was delivered almost cold But this was the worst experience ever Sadly I will never order from Pizza Nova gone cuz I’m told I can only get delivery from this levendale location Not sure what’s going on at this location but all I can say is Pizza Nova has gone down the drain over the last couple years Spent over an hour on the phone with customer service they kept telling me to get in my car and go get a pizza from another Pizza Nova they just don’t know how to treat a customer and at the end they offered me $10 credit to use Stay away from Pizza Nova especially the one at levendale I see a ton of bad reviews There are a lot of other pizza places that make a much better...

We ordered three large party-size pizzas for ECE Appreciation Day. While we were in the car, the delivery person called, saying he couldn't find the address. We guided him on how to reach our parking lot, but before hanging up, he swore in Farsi, which I understood. I was upset and asked him why he was swearing. He seemed shocked that I understood his language and responded, "I wasn't talking to you; it's none of your business." I told him it didn't matter who he was talking to; he had no right to use inappropriate language. I then asked him to meet us in the parking lot. When he arrived, he got out of his car and started yelling at me, insisting he wasn't speaking to me. He explained he was having a bad day and expressed disappointment that someone from his own country was giving him a hard time. What was most upsetting was that he never apologized and continued to argue loudly and repeatedly defending his actions, raising his voice to the point where staff members on their break came out to check on me. It was really disappointing; we planned this as a fun way to appreciate our staff’s hard work, and it ended up being ruined by...