Karahi Point Richmond Hill — Restaurant in Richmond Hill

I have been a regular and loyal customer of this restaurant, frequently ordering nihari with two naan, but my patience has run out. The constant issues with the roti—either undercooked or completely burnt—are unacceptable, I don’t even know what they will do with nihari and today was no different. This is not a one-time incident; it has happened repeatedly, showing a complete lack of quality, care, and respect for customers. What infuriates me more is the attitude of the staff. Instead of acknowledging mistakes or offering an apology, they act arrogantly and defensively. On several occasions, I have been interrupted mid-sentence, dismissed as though my concerns don’t matter, and even mocked. One representative went so far as to laugh at me in the corner, pretending I was joking, and then blatantly lied about having spoken to the kitchen when he clearly never moved. The same behavior occurred on Friday, where the staff’s overconfidence and lack of remorse were shocking he simply took the glass without offering a single word of apology or any attempt to make things right. To make matters worse, the hygiene is appalling. The glasses and water are consistently dirty, yet I am still charged the full amount every time, as if this level of disrespect and negligence is acceptable. It is not.

I am tired of being treated as though my concerns are irrelevant. Both the older and younger staff members behave as if they are above criticism bold, unapologetic, and careless. If they had even half the confidence in actually serving quality food as they do in dismissing customers, they could probably dominate the restaurant scene in Canada. Instead, they treat loyal patrons with mockery and indifference. Maybe because I belong to an Asian community that doesn’t give right to be rude.

This is not just bad service it is an insult to customers who are the reason this business even exists. If this attitude and lack of basic professionalism continue, I will not only stop coming but will also ensure others are aware of the sheer disrespect and poor quality this...

I didn’t think I’d ever get to a point where I’d have to write a review so bad that I’d be THAT GUY, but here it goes…

I recently made the colossal mistake of ordering the boneless white meat chicken Karahi (full portion) from Karahi Point on UberEATS, and honestly, it was so bad, I’m still disgusted.

When I opened the container, it looked like a crime scene. The so-called “Karahi” was an absolute watery disaster. There was so much liquid, I had to double-check if I accidentally ordered soup. It looked like someone threw a handful of chicken into a bucket of dirty dishwater and sent it off as a meal. I’m genuinely confused about how they managed to mess up one of the most basic dishes so catastrophically and stay in business.

The chicken itself? A complete nightmare. It was as if they’d boiled the pieces in bland water for hours and then decided, “Yep, good enough,” because there wasn’t a single trace of seasoning or flavor. No spice, no richness, nothing. It was just rubbery, tasteless meat floating in what can only be described as a sad, soupy mess. How do you make boneless chicken this bad? I didn’t even think it was possible.

By the end, I couldn’t decide if I was more disgusted or confused. This location of Karahi Point should rename themselves as Karahi Water or Karahi Soup because they clearly are blind and unable to taste their own food. I don’t know if they’re running a kitchen or a chemistry experiment gone wrong, but this was a complete insult to my taste buds. If you’re thinking about ordering from here, do yourself a favor and don’t. Save your appetite, your dignity, your money and RUN! Run as far away as you can from this location. This was, without exaggeration, the worst meal I’ve ever had. Zero stars if I could give...

Karachi Point has become a regular stop for me, particularly for their Nihari paired with fresh naan. Over time, my visits have reaffirmed that this restaurant maintains a commendable level of consistency in both taste and quality.

The Nihari itself is well-balanced—rich and deeply flavorful, without being overwhelming. The slow-cooked beef is tender, breaking apart effortlessly, while the gravy strikes an ideal harmony between spice and depth. It’s neither excessively oily nor too thick, which speaks to the kitchen’s control over its preparation. The garnish of fresh ginger, cilantro, and a wedge of lemon enhances the dish, allowing for subtle customization of flavor.

The naan, served warm, provides the perfect accompaniment. Soft on the inside with a slight crispness on the exterior, it absorbs the Nihari’s essence beautifully without becoming soggy too quickly. This balance is crucial, as a poorly made naan can easily detract from the experience.

What sets Karachi Point apart is its consistency. While many establishments fluctuate in quality, I’ve found their Nihari to be reliably well-executed, making it a trustworthy choice for those craving this classic dish. Service is efficient, and the atmosphere is unpretentious—focused on delivering good food rather than unnecessary frills.

For anyone seeking a solid Nihari experience, Karachi Point remains a dependable option. It may not reinvent the dish, but it doesn’t need to. Sometimes, perfection lies in mastering tradition, and Karachi Point seems to...