Real Fruit Bubble Tea — Restaurant in Richmond Hill

Mango smoothie is alright, but the service is questionable. I ordered 3 drinks 1 large, 2 mediums at almost $30, my kids and I WERE regulars until recently with all locations doing the same thing when asked to split a drink into 2 smaller cups and I proceeded to pay and tip them $2 for the cups and $2tip for the split which they agreed. They handed me the 2 small cups and they wouldn’t seal the top of the cup. I asked and mentioned what’s going on, the staff informed me they are not allowed to do this as per head office, I clearly have children with me and asked them why would you take my money and agree to it then, they’re reply “get out of here” from one person in the distant thinking I wouldn’t hear and mean mugging faces in silent from the rest, almost threatening from a couple of the males.

Looks like Yongen fruz beside them has a better deal…

I read others reviews about the service and they send you an email to reply, these are all gestures with no real action. This isn’t the only location I’ve experienced this, it seems to be a growing trend with all locations as I’ve had the same experience in Yorkdale as well recently, which forced me to write this review....

Strawberry and banana smoothie is very good and made from fresh strawberries. My daughter loves this drink over many others. Their Taro Sherbet is powdered and not from fresh however still decent. If you order from the store kiosks, the order does not get processed into their queue. Only app and cashier ordered drinks do. I did not realize that and noticed every customer who ordered from the kiosk had to manually show their receipt. They missed asking me and needless to say the wait was undesirably long. Kiosks should either be disabled or a warning message should be displayed to hand over receipt. Tip: To avoid added wait, only order from their...

I don't know why this location got such a low score but the service I received here was outstanding! I ordered a medium Durian shake and the girl who made it (tram thuy?) curated the whole experience. Slight exaggeration on the curating part but she did give me a small sample of the shake before handing over the cup and asked if it was to my liking which, not gonna lie, was very impressive. Best Durian shake I've ever had at real Fruits! Give that girl employee of the month right now or the ripest Durian there to bring home! She deserves it! I will be sure to come back to this location when i need...