Subway — Restaurant in Richmond Hill

I placed an online order for pickup and went inside to inform the employee. Instead of a simple acknowledgment, he rudely dismissed me, telling me to “go sit and wait.” I ignored his tone and watched my sandwich being made—something I genuinely enjoy as part of the experience.

While preparing my order, the employee initially tried to make another customer’s sandwich alongside mine without changing his gloves, despite the fact that our meats were completely different. Thankfully, by the time my bread was toasted, he had not touched the meat for another customer.

However, the real issue started when I asked for more spinach and extra sauces—which were already specified in my order. The moment I made the request, he snapped at me aggressively, saying, “Go sit down! Why are you standing here watching?” When I calmly responded that I liked seeing my food being made, he mocked me and said, “I’ll decide later if I even want to add more spinach.”

When he started adding sauces, I politely asked for more—a completely reasonable request. Out of nowhere, he screamed at me in an unprofessional, hostile manner. His tone was so aggressive that I was genuinely shocked and even felt intimidated. There was another customer in the store, and I was deeply embarrassed and humiliated.

At that point, I confronted him, asking, “Is this how you talk to customers?” Only then did he slightly calm down, but his attitude remained disgusting. Even after all that, when he finally handed me my order, he sarcastically said, “Next time, just wait at the pickup counter and don’t stand here watching.”

The audacity of this employee was unbelievable. I responded, “And next time, don’t bother coming to work if this is how you treat customers.” He just laughed.

This experience was absolutely unacceptable. The employee’s behavior was unprofessional, hostile, and completely ruined my experience. I have never felt so disrespected and embarrassed at a restaurant before. If this location allows employees to behave like this, it speaks volumes about their management.

DO NOT go here if you expect basic courtesy, respect, or decent service. I won’t be returning.

Order number - C47E9623-EB, February 19 - around 5pm . Attendant- Male probably in...

The lady who is the owner or wife of the owner needs to either admit herself if mental institute or take her medication on time. I was in the area decided to take subway from this location, considering they are BELONG TO SUBWAY should have SAME STANDARDS, boy was I wrong. I have complained about this to their head office too and had heard nothing from them, pathetic and shameful gesture. I place my order for 2 foot longs, she toasts them and then start garnishing. You make your own sub the way you like it, however this woman who was clearly unhappy with her life decided to do the following. I asked her light on lettuce on both sub, and on one lots of onions, she sprinkles 5 onion strings, I requested for more, and she adds three, I asked for more she replies head office only allows us to put 4-5 onions, i told her you can charge me extra but I like to have my sub the way i want. She puts her both hands in the onion container scoops out and DUMPS ALL THAT ONION ON MY SUB, and asks if its good enough now. I wanted to tell her where to shove that sub but couldn't because I was with my 6 years old child. I decided to leave, while I was leaving husband who was cleaning in the background came to her and start talking in Persian language sounded more like an argument. Pathetic service from Disgusting woman. AVOID THAT PLACE BYCOTT...

Food was decent but the service was below standard. I ordered with a coupon that was supposed to give a free drink and cookie/chips when ordering a footlong, but that didn't happen. I understand that coupons may not be accepted at all locations, but they scanned the coupon, let me pay, and then completely ignored the coupon's existences afterwards. (As a side note, I had asked before I scanned if coupons were accepted, and they directed me to scan the coupon.) When I received my sandwich, I asked if I could get what the coupon stated, but then the owners discussed and said no. I asked for my coupon back but they said they couldn't give it back either. If coupons are not accepted, why was it scanned without any mention of it not being accepted before purchase? I don't care if coupons are refused upfront before purchase, but since it was scanned and accepted (as the coupon was not returned) then why was it...