Pizza Pizza — Restaurant in Richmond Hill

When you're out of slices and a customer is willing to wait, it's common sense to do your job and provide service,.. instead of trying to sell hours old dried up canceled order you showcase on display (for full price!), and refusing service by simply saying "too busy we don't make slice now" ,.seriously? , if I order a $5 small pizza you not busy and take the order, but no time for a $4.50 deluxe slice? .. the lady behind the counter needs to do much better and stop treating grown adult customers like children, I witnessed her aggressively push the take out customers in front of me to hurry up with their order by repeating "anything else!" when they briefly spoke in their native language debating which item to add to their order. I wasted my time and gas money to come to this location, my family and I will never come...

Head office doesn’t stand by their “delivery in 40 mins or it’s free” guarantee.

Our order was delivered to the wrong building. By the time the delivery driver picked it up from there and delivered it to the correct building, the order was late, and the food was cold.

I contacted Pizza Pizza for my refund, as per the time guarantee, but customer service claimed their “records show it was delivered on time, therefore the guarantee does not apply”.

But it was NOT delivered on time. Not to the correct address. So they are lying.

They offered a $20 credit to be used on a future order because the food was cold, instead of a full refund for it being late.

I just don’t understand why they bother to have the time guarantee if they aren’t going...

The lady who works there in the afternoon/evening time (Iranian with blondish hair) has so much attitude. Very rude to me everytime, also is on her phone talking to someone in farsi while taking my order. Not a good way to greet guests. Also one time I asked for a fresh panzerotti she legit said "No, I'm not making a fresh one for you" to me. I was stunned, and had no choice but to take an older panzerotti which literally tasted aged. They often burn crusts of my pizza too.

This location does not stay open to the times it says here on Google, instead they close at 12pm and not 2am.

They have given me a hard time which is why I drive the extra couple km to go to the other location at Yonge and Weldrick. They are...