Church's Chicken — Restaurant in Richmond

Absolutely Amazing Service & Delicious Food!

I just had the BEST experience at Church’s Chicken on the night of May 5th, around 10 PM—thanks to the incredibly friendly and professional staff! There was this one super kind and handsome guy working that night who went above and beyond to make sure everything was perfect. His customer service was outstanding—warm, welcoming, and genuinely attentive.

And oh my goodness, the food! The fries were perfectly seasoned (I could eat them forever!), and the fried chicken? UNREAL. The skin was crispy to perfection, and the meat inside was juicy and full of flavor. You can tell they put real care into their cooking.

Whoever manages this location should know—this employee is a rockstar! He made my night with his positivity and efficiency. I’ll definitely be coming back, and I’ll bring friends too! Keep up the amazing...

Oh my god! Horrible staffs in the front. The philippino lady has no customer service skills and very impatient. She was really rude to one of the customers when she took time to count the money. The other old lady making wrap was looking not interested to work and took forever to make one wrap. I went there during dinner time and the lady was yelling at her coworker in the back too. Come on 2 in the front and one in the back making all these chicken and stuff that’s so tiring!! I would suggest the owner to replace with energetic and skilled staff in customer service and prep station. People are waiting forever and some of them even...

I guess this is pretty standard for airport food and fast food. They have you stand at the counter while they make your food, and they don't take the next person's order until you get yours. Some kid went to the counter and stole a water bottle and the staff didn't really care (probably because they get paid minimum wage to deal with petty theft), and then 5 minutes later he stole another bottle and attempted to cut the line by standing next to me. Other than that, the food is what you'd expect from any fried chicken place, which is a good taste at the expense of your health, except at a much steeper price. Also there were...