CoCo Bubble Tea (Richmond Broadmoor) — Restaurant in Richmond

I had bought 5 drinks from this place but because i hardly cone here my points wasnt added to my card because the person that served me said I should have let her know i have a points card/membership before I ordered. I just got used to the other Coco at Blundell that after I ordered thats when I punch in my number. So anyway, she took my infos (made me fill up this form) and said after a week my points will be added. Week passed I still didnt get my points. I called the store and the lady who answered my call was nice and said she will get her manager to call me. Sane day the manager called (which was really nice to call me back and i really appreciated that). The manager said that my points will be added that week. So I waited. Its another week, i still didnt get my points. I just called right now and spoke to a guy who was kinda rude. I was just explaIning it to him at first what happened (which I am not done yet with my story) he rudely said there’s nothing he can do for me. So i told him I know theres nothing he can do for me…about my points. But ai would like him to tell his manager and let her know that I called and I still didnt get my points. But before I can finish saying that, he hang up on me. I called back 3x but he never pick up the phone. Thats why I decided to write this review. I think you guys should not say things that you giys cannot fulfill. Like saying the pints should be added in a week when its not. And then manager also said it should be done that week. So 2 promises that never happen. And that guys that I spoke to today, leqrn to listen to the costumer first before saying something and do...

NOT GOOD AT ALL…. 2 times I came to buy Feb promotional brown sugar pearl milk tea. They told me they have run out of brown sugar and need 25 min to prepare. I thought once in a blue moon is OK but 2 times out of 4 times I came and this store is NOT keeping up high standard for customer. At least, I would appreciate if they have a sign says they are out of brown sugar while I have lined up 10 min. I also ask for alternative drink and giving me same price but I only heard them say sorry….. but they CANNOT do anything. I ended up paying more for regular drink. Terrible Experience…….AND I also see other customers experienced the same way…. I welcome manager to get back to me on this otherwise this negative feedback remains...

Edit: Mon Dec 25, 2023

I ordered 4 drinks and one of the orders were messed up. I ordered a mango Yakult with coconut jelly and they put in pearls and fresh taro instead of coconut jelly for the topping. It made the drink very disgusting and it ended up in the trash.

It would be nice if this specific store participated more in the special promotions that the rest of Richmond’s Coco stores promoted.

It would also be nice if there was seating like most boba tea shops. Clean shop, the staff are quick with preparing my orders and are...