Freshslice Pizza — Restaurant in Richmond

The app was terrible but that's no way a reflection of the location. I placed a future order on the app for my daughter's party but the app sent the order for ASAP. I called the location right away and the manager on shift, Taran was super friendly and helpful. She reassured me that the order will be ready for the next day at the specified time. Later on i received a text that was ready for pick up so i called again and spoke to another manager Kamel. He had already coordinated with Taran and reassured me that the order was confirmed for tomorrow and was already paid for. He reassured me and over communicated with me that Taran will be able to help me for my scheduled pick up.

The next day, I arrived early just in case and the pizzas were ready for pick up and Taran handed off the pizzas. Couldn't be more happier with the level of service.

This must be my 3rd visit and they have been nothing but super friendly and welcoming. This interaction has made me choose this location over others and will keep me coming to this location over the...

If you are looking to be fully disappointed, to have burnt pizza, an unreliable delivery service and all around just bad customer service THIS LOCATION IS FOR YOU.

We ordered 6 pizzas for a kids birthday the day before the event for an 11am delivery. The phone taker took our order and repeated everything correct. Took our money. The next day comes, were waiting for the delivery driver to come at 11am. At 11:15 we call this HORRIBLE location to find out they don't even have a driver and couldn't be bothered to call us. I arrive at 11:30 to find all the pizzas COLD and BURNT. I had no time to deal with this at the moment cuz I needed to get back to the play place to feed the kids and leave for 12pm.

I called back to follow up and they did not do a thing about this so this is what I am doing for all of you and letting you know you should NOT order from this location.

BAD BAD BAD

LOOK AT MY HORRIBLE PIZZAS AND LOOK AT THE ONES THEY SHOW YOU ON THEIR WEBSITE. TASTED LIKE COLD CARDBOARD WITH MARINARA SAUCE...

This is their idea of fresh pizza.

This pizza should not have reached a box let alone my house. The worst part is. I ordered two and the phucked up and burned both of them.

What the hell Not fresh slice pizza?

The pizza was so over cooked the all of the sauce evaporated ffs. Never in my life have I been served such garbage. They included some coupon for a free slice that can only be used by going to their location. Like imma spend time to do that. That's why I ordered delivery you idiots. They also sent me a free ranch sauce because they knew both pizzas were messed up.

Stay away from this store people. They have no standards what's so ever.

That ranch dip they sent said enjoy this homemade dip on us as we completely burned your food and it's made by Hellman's ffs

This pizza is so burnt it literally has my apartment smelling like I burned food..

I bet it could set off the smoke detector if I put...