Tim Hortons — Restaurant in Richmond

I attempted to use my credit/value at your store located in Ironwood, Richmond, this morning, but I had a really bad experience there. Since I wasn't sure what to call this (point/credit), I spoke with a staff member named Lisa, who was unable to understand what I was asking. I explained to her that I received an email stating I could transfer the credits to a Tim's card. However, she did not understand me, so another staff member stepped in who did understand what I was referring to, and we began to make progress. Unfortunately, Lisa interrupted our conversation and sent the other staff member on a break. This caused further difficulty as Lisa still couldn’t comprehend what I needed. This led to additional time being wasted, and another customer in line started shouting at us about the wait time.

Lisa was unable to resolve the issue and instead sided with the other uncivilized customer, asking me to stop arguing. This was my first horrible experience at Tim Hortons. Later, I found out that Lisa is the manager of this store, which shocked me given her manner and behavior.

I would like to express that Lisa clearly lacks knowledge on how to use the credits in the account, which is concerning for a manager when customers are unsure of how to use the app or the credit/value in the account. She showed no enthusiasm in managing the order or handling the embarrassing situation in the store. This was the main reason why the entire process took an extra-long time. I believe Lisa is a liability to Tim Hortons. I wish Tim Horton good luck to have...

Tim Hortons is still my favorite coffee and food place, love the hockey legend and I'm proud 2nd Generation Canadian that has mixed Vietnamese/Chinese Heritage of the fiercest of Nguyen Military Officer Warriors, Intellectuals and Leaders of 4+ Generations. I'm last firstborn grandson of a huge family of 7 kids, 5 boys and 2 girls. My dad may have been the youngest but his oldest Bao Gia Richard Nguyen is the strongest, fastest, smartest and bravest of the bunch. I'm going an Engineer Officer someday but then go on to be Prime Minister of all Canada or died defending my beautiful country but dream of world peace that just passed on because that will never die as long I keep fighting for it. If one day have a son I'll call him Bao Gia Richard Nguyen Junior and nickname him to be RJ for Richard Junior and tell him his grandfather is a legendary warrior who raised a real warrior, intellectual, leader who defied all odds and succeed in the face of many storms of life. If have a first born girl I'll name Grace Gia Angela Nguyen after dear fellow Nguyen friend who I very much care for as part my family clan. We are proud Canadian citizens who seek to protect th peaceful way of life that Canada represents. Canada has gotten hard to live the past 31 years but I like a challenge and I'm keep fighting for a better future for everyone who wants this. I love people maybe sometimes far too much but that's not a bad thing if they take care of you as to love is always better to hate. Ad Victoriam and To World Peace!...

Re: Tim Hortons on Steveston Hwy Richmond BC. First impression... FILTHY. This was a Saturday night at 630pm. There were about a dozen customers and a couple of loiterers, some in line, some huddled around the only clean'ish table eating. The rest of the seating areas were littered with scraps, used cups and plates, uneaten food, dirty napkins, trays and the like. The floor was littered and sticky. I walked around but could not find a single table that was reasonably clean. I usually do not mind wiping the odd crumb or spill off a table but they were overwhelmingly dirty. By the time i got to the cashier she had trouble understanding our simple order of one candy cane hot chocolate and a mocha. When our drinks were up, our festive drink was crammed into a paper cup with lid instead of being served in a clear glass mug as advertized. And the mocha coffee came as a medium chocolate. We finally got the mocha error sorted out but only after a bit of argument from the staff. After trying my darndest to overlook the mess, the questionable service, and the strange beverage in front of me, i settled down to sip at my drink but it was nothing like a hot chocolate. To make a long story a little shorter - apologies to the reader - i stood in line for over 6 minutes to see the cashier about the unappetizing blob which had not melted an iota over a hot liquid. They argued that it was real whipped cream. In the real world, real whipped cream would have melted into the hot chocolate by now. I got...