Big Daddy's — Restaurant in Saint John

Ordered from this location regularly and once in a while the quality was lacking but I didn't complain because I believe in supporting small business, especially in these trying times. That said, the last three times I ordered the toppings were a mess and lacking and sloppy compared to the previous orders. I discreetly brought this to their attention and was very polite in how I raised my concern since I would like to order again from them. However, they did not respond for weeks, so I sent another message and asked if this was their contact email and they simply replied that was it was without any comments regarding my previous message to them. It doesn't send a good message to a loyal customer who lives in the city when a message is perceived to be ignored, especially considering how I was patient and didn't complain until it happened a third time. I wish I had a photo of the pizza before that was done well but all I have are photos of the last order. I have not ordered from this location since that last order as much as I enjoyed years of ordering from them overall. This is the importance of customer service. Sometimes I ordered through my partner or friends and so this is not a one time customer. I order 1 to 2 times a week for take out. If I ordered once a week from Big Daddy's at $25 average that works out to $1300 per annum and $13000 over ten years! I have reverted back to tried and true Romano's Pizza. My point is that I will order take out one way or another but if you want the advantage (as a business) of returning customers then when an issue is pointed out you probably should just make it right for the customer and let them continue supporting your business. Modified from 2 to 1 STAR, this is because of all the 5 star reviews suspiciously with no comments, likely friends/ family, workers, etc. So to help balance the true star rating I selected 1. I believe 2 or 3 stars is the reality here, most definitely not 4. I wish you all the best, however, and it is never too late to correct your business...

Called at 1:20am after a night out with my friends and was told the pizza would be there shortly. Waited patiently until around 3:00am. Called again at that time and was greeted with excuses about the delivery service and how they had no way of getting ahold of them and said that the 3rd party delivery service ended at 2am even though we placed the order 20 minutes after 1am. They then said that they would get our order remade and send it out asap. Again, we waited until 3:45am and we called back to see where the pizza was and they instantly got defensive and accused us of threatening them when we just wanted to know where the pizza was and when it would arrive. We told them that since we waited 2.5 hours we would not be paying for the pizza because waiting that long for delivery is a bit ridiculous. They then resorted to cussing, yelling and completely talking over us on the phone. In all they have horrible customer service and will not be ordering from them again which is a shame because all of my previous experiences with them has been great until now. Ps we never...

First of all I live East St. John, I happen to be on the North end so I stopped into big Daddy's and ordered a 12-in pizza when I get home with it myself and even my two children could not eat it as It was extremely salty to the point of not being able to eat it I called up to speak to the manager who took my pizza order and explained to him what happened. He offered to make me another pizza telling me that their pizzas never have any complaints and everybody loves their pizza looking at the reviews that is not so their donaires seem to have a good rating but their pizzas are very inconsistent. Instead of refunding my money and have me as a returning customer ordering something else they serve, he opt for a bad review versus a happy customer.? I am a business owner and my motto is to keep my customers happy so they will return and possibly refer a friend. So very poor business from the manager of big Daddy's unless you love salt equaling the amount that's on three bags of chips. I don't advise you to invest or waste your money...