Boston Pizza — Restaurant in Salmon Arm

Honestly, the service was not great. I was there with my toddler... the place was no where near full, but yet it took 10 minutes to get seated. Our waitress forgot about us, didn't take our order for another 15. Once our food came she asked if we wanted anything else, I asked for napkins and cutlery. She gave the cutlery, but if you have a toddler you know, one napkin isn't always enough and she said she would bring more napkins and never did... in fact another 30 minutes went by until we even saw her again. As part of the kids meal it comes with ice cream, so at this point I asked for a box for our left overs as well, she returned with the ice cream and debit machine, I paid, reminded her about the box and she said she would bring it... I waited another 20 minutes, I motioned to another server and she looked right at me turned and walked away twice. Finally my server walked by and I asked for the box again. She finally brought it. My food was okay, not great. My son's pizza was good (which is why we wanted to bring it home). Overall, it was not a great experience and being that this place was recommended to us being I had a toddler... it definitely lacked in the hospitality field. I know this is not every Boston Pizza as we were at the kamloops location a few days ago and had extremely great service. So I would NOT recommend the Salmon Arm location... but definitely the kamloops Columbia...

So my wife and I go for dinner at BP on Friday night at around 6 pm. Anyway, what a disappointment and it all starts with the following.

Enter the doors and find garbage on the floor, several used and new napkins, what is with that. The greeters see this, pick it up for goodness sake. I picked it up for them, twice, one when I came in and once when I left.

The bathroom, good lord, reeks like urine and is messy. This is not the first time, every time. what is it here with these guys. Every time I go there and use the bathroom, smells like urine and is dirty with papers laying around the sink area having water all over the place.

Ok, this is the big one. I ordered the half order of ribs, figure that should do me. Well, what a bomb shocker. Here is what I got. The piece I received was about 6 inches long and about 2 inches wide with a total of about 6 small bones, barely any meat. Good lord, hate to have seen the full rack of ribs and pay 23 to 24 bucks. What a rip off by far. Was not happy at all.

Well, that will be the last time I go to BP ever in Salmon Arm. It appears that the owner likes to sit at the bar and drink draft beer one after the other then look after...

Been getting BPs for years the last 2 years has seen a a major decline, Appears lately Food portions / food containers getting much smaller - especially on takeout and prices getting higher …. Also over the last few years this store has frequently left items out of meals that the menu says they include,, my last one was supposed to baked with cheese - didn’t do it, often items that are supposed to include green onions or tomatoes or whatever just get left out when the menu clearly states they include it, or I pay for extra sauce or whatever (BPs nickel and dime you for) it’s not included. More expensive then supporting smaller local businesses … which is ridiculous as boston pizza business model used to include weighing everything also they used have a manager on shift stand at the food window and check orders for consistency which this BPs is clearly lacking, especially when your having complaints. Also one or two times I have sat in the lounge waiting for meals (evenings) the servers break serving laws, spend more time visiting with customers and or other servers. Thanks but no thanks , support local and give this place a...