Fast-food outlet serving up namesake root beer, plus burgers, chicken & fries.
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I keep giving this location a try. It is slow slow slow slow!!. 20 minutes for a simple combo with only 3 other people there is just too long. They often have no staff and the front worker takes an order then goes back to cook it, then comes up front to serve it to you all while people are still waiting at the till. Just the worst. This is also a health code issue as there is no hand washing in between.
Every time.. With out exaggeration.. Every time. They forget items or give incorrect items, they forget cheese on a cheese burger, give out wrong pie or give fries instead of poutine. There is ALWAYS without fail an Issue. WORST OF ALL ..THE STAFF LOOK LIKE THEY ARE MISERABLE!
Can we also talk about how not a single time has my drink ever been full.....just half at best. When asked to make sure its full they say you have to pre...
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The customer service from the older lady behind the counter today was CRUEL. I was waiting in line and i was next and she was a few feet away busy doing something, so as i was waiting i was talking to my friend beside me and since the mall is very loud i didnt realize that the lady behind the counter was ready to take my order. she said hey and i didnt hear her and then she blatantly yelled at me with so much attitude “HELLO” so i responded with the same amount of respect i was getting and said “HELLO” back. i continued to order and then she said “if you arent going to be polite im not going to serve you”. Don’t expect me to be nice to you when you’re being straight up disrespectful. As im sitting down with my friends at a table, shes telling the guy that cleans the trays about me, pointing at me, then continues to show security where im sitting....
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I was served raw chicken and stale fries. Luckily I noticed the chicken was a bit too chewy and I was able to spit it out in time, but if i hadn’t i would’ve gotten extremely sick. The service was terrible, they refused to give my sister (who bought the food) a refund and she paid around $16 for both of our orders. We were unable to finish the food because we both lost our appetites. WOULD NOT RECOMMEND COMING HERE. if i could give this place negative...
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